Hours:

75 (8 hours, Shift Work; Days, Evenings, Weekends)

Salary: NS30 (CAD41.99 - CAD52.26 per hour)

Competition Number: VAC0014954

Posted Date: 2025-08-11

Closing Date: 2025-08-21

About Us

As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards, maintain key health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities through the delivery of information technology (IT) and digital health services applied in the healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.

In alignment with the Provincial Health Accord, NL Health Services will be replacing Meditech Magic and Client Server, CRMS as well as other digital health systems with a new leading- edge Health Information System (HIS). This project will be the largest health care system implementation ever launched in Newfoundland and Labrador.

CorCare (Powered by Epic) has been selected as the preferred digital health solution for this HIS project. This transformational change will allow us to join other Canadian provinces in the modernization of our provincial health information system. In support of the HIS project, it has been determined that the NL Health Services will require recruitment for positions in Clinical Informatics, Information Technology, Analytics and Change Management.

About the Role

Working under the direction of the Director Change Management and the Training Manager, the Principal Trainer works closely with the HIS core implementation teams. Principal Trainers will provide training to a variety of healthcare clinicians including physicians, nurses, and allied health professionals. The Principal Trainers may be expected to be cross trained between 1-2 applications.

You will be responsible for, but not limited to, the following:

• Gaining proficiency in the Province?s HIS workflows to deliver quality role-specific training
• Conduct training needs assessments, develop and maintain training material, and conduct training sessions
• Serve as subject matter experts for clinical applications within the new Health Information System
• Developing and implementing a role-based training program
• Building, testing, and maintaining the training environment
• Creating and maintaining HIS training materials (i.e., quick reference guides, FAQs, training videos, etc.)
• Training and credentialing additional trainers
• Planning for ongoing post-live training
• Supporting the implementation of clinical software applications in the health system
• Providing ongoing educational support for users from a variety of clinical perspectives for complex and program specific clinical information systems
• Developing and implementing policies and procedures for providing support for clinical applications in the health system
• Consulting with end-users, program managers, information systems staff, application support personnel, vendors, and other stakeholders to identify educational implementation issues and work with management of the program to resolve issues, meet identified needs and improve efficiencies
• Facilitating feedback and communication among end users, management, and the regional and provincial stakeholder groups related to training

About You

Your education and experience include:

• Graduation from an approved/recognized post-secondary nursing education program with a Baccalaureate degree in Nursing is required.
• A current practicing license with the College of Registered Nurses of Newfoundland and Labrador (CRNNL) is required.
• Willing to acquire Epic Certification if needed: complete prerequisites, participate in Epic/CorCare training/education sessions, complete self-assessments and successfully challenge the certification exam

• Previous experience with Epic is an asset

• 5 years working in a healthcare environment
• Experience providing adult education
• Experience using digital health technology
• Ability to educate key stakeholders on new digital health workflows and configurations
• Experience in working with contractors/vendors preferred
• Strong interpersonal skills and effective verbal and written communication skills
• Strong organizational skills
• Proficiency in Microsoft Word, Excel, PowerPoint or other training tools
• A strong belief in the value of digital health technology

Demonstrated equivalencies may be considered.

Other Information

We can offer you a respectful and engaging workplace that provides:

• Meaningful work
• Medical and dental benefits
• A defined benefit pension plan
• Work-life balance
• An active social club
• An employee and family assistance program
• An innovative, energetic, and forward-thinking workplace culture