Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

What's in it for you?

What makes us an employer of choice? We provide a work environment where people are respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. And because we're in the health business - paid benefits and perks to keep you at your very best!

Common goals and collaboration, that's what our team is all about, we offer:

• A diverse team of colleagues with multiple fields of expertise
• A stimulating and flexible working environment
• Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources and fitness center discounts
• An organization where we encourage personal learning and growth
• If getting involved in charitable causes is something you're passionate about, we support and offer plenty of opportunities to give back
• As a not-for profit organization we are dedicated to our purpose, we are focused on health outcomes, not profit, both in our everyday work and we contribute the community.

As a Business Configuration Analyst, you will work with key business areas such as Sales, Implementation and IT, in the design of new benefit packages for configuration into the claims processing system.

You will:

• Analyse benefit package requirements
• Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
• Enter benefit data on claims processing systems according to approved benefit structure

As well, you will:

• Set up new policies on applicable administrative systems and revise existing policies.
• Performance of all activities related to the onboarding of new groups, as well as revision or existing groups, within established accuracy and efficiency performance targets; while working with multiple teams
• Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
• Maintain and update workflow/tools with appropriate documentation.
• Adhere to and interpret business processes in a timely manner
• Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies.
• Troubleshoot all inquiries relating to Administration service issue
• Demonstrate exceptional customer service

What you bring:

• Post-secondary diploma or degree in business, computer science, or a related field-or equivalent experience (1-3 years)
• Experience in roles such as Business Analyst, Data Analyst, or in data management, Query writing and optimization
• Proficiency with tools such as Discoverer, SQL, data analysis, and Power BI
• Strong problem-solving skills and a client-focused mindset
• Detail-oriented with the ability to see the big picture
• Excellent communication skills-clear, concise, and adaptable to various audiences
• Customer-focused, innovative, and positive attitude
• Accountability and commitment to delivering outstanding client experiences
• Collaborative spirit and openness to new ideas
• Passion for learning and sharing knowledge
• Bilingualism is considered a strong asset.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .