Title: Senior Manager, Planning and Business Management - Humanitarian Services

Employee Working Location: Partially Virtual / Hybrid

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Manager, Business Support leads teams to achieve planning and business support objectives and ensure operational excellence. They provide guidance and expertise, address operational challenges, and continuously improve processes. The role involves collaborating with stakeholders, identifying risks and opportunities, and driving a high-performing, service-oriented team. They monitor performance, develop talent, ensure compliance with policies, and foster a positive team environment. The Senior Manager oversees business support functions, and ensures smooth and efficient operations through strategic planning and resource management.

In this role, you will

• Manage the design and delivery of the organization's annual planning and reporting cycle, as well as implementation of its strategy.
• Lead and manage initiatives and projects to deliver on time and within budget, ensuring alignment with organizational goals and objectives. This will include special and strategic projects, response-related pilots and initiatives, as well as key business process improvement projects that cross multiple teams within the organization.
• Contribute to the development and implementation of business management practices, processes and tools to support continuous improvement and operational efficacy.
• Manage key business development initiatives such as proposals and pitches.
• Monitor and evaluate the performance of various business units and implementing improvements as needed.
• Lead and manage significant organizational changes, ensuring effective implementation and senior management support.
• Act as a liaison between different departments and stakeholders to ensure alignment and effective collaboration and information sharing.
• Drive innovation and continuous improvement within the business support functions.
• Set team performance and development objectives, establish workplans, monitor performance, resolve conflict and provide coaching and feedback.
• Contribute to unit operational, budget and workforce planning and support ongoing monitoring and reporting.
• Identify, plan, design and adjust service standards, methods and processes to continuously improve and respond to current and future needs.
• Communicate and influence work methods, processes, service delivery, and change amongst team and with stakeholders within own department and other departments/service lines.
• Participate in workforce planning, talent acquisition, and succession planning initiatives to ensure a robust pipeline of talent.
• Ensure compliance with policies, procedures, and regulatory requirements, and manage risks within their area of responsibility.

What we are looking for :

• A minimum of 6-9 years experience and a 3-year college diploma or university degree in business administration, management, or a related field and/or an equivalent combination of education and experience.
• Leadership and team management skills with the ability to resolve conflicts and inspire, motivate, and engage teams to achieve program objectives.
• Ability to develop and implement strategic plans.
• Experience in project management and the ability to coordinate multiple tasks
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
• Ability to identify complex problems, conduct deep analysis in unfamiliar areas, predict outcomes, and develop innovative, collaborative solutions by balancing technical inputs with strategic objectives.
• Communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial solutions, often in sensitive or complex situations.
• Fluency in English is required, fluency in French is an asset.

Working Conditions :

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time , we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).