Position: Security Dispatch-Control Centre Operator
Site: Vaughan Mills
City: Vaughan
Status: Full-Time
Hours: Nights - Sunday to Wednesday 2200-0600 & Saturday 2200-1000
Pay Rate: $20.25
Category: Employment Standard Act - Overtime after 44 hours
External Opening Date: Jul 23, 2025
External Closing Date: Jul 30 2025

Internal Closing Date: Aug 6 2025
Site Description: Starting with a smile, the staff at Vaughan is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Vaughan Mills. It is their pleasure to assist in any way they can. Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Vaughan Mills easy and enjoyable. Vaughan Mills is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Vaughan Mills Shopping Centre to create a truly world-class retail destination in one of Canada's most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America's largest investors, owners, and managers of commercial real estate. Cadillac Fairview is an industry leader whose vision is to be the most dynamic real estate organization in the market by exceeding the expectations of their customers, colleagues, and stakeholders in an entrepreneurial working environment.
Job Description: Working assigned shifts, you will be responsible for completing investigations and incident reports. You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence. Respond to all emergencies and take the lead role in all incidents involving violent individuals. You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.
Key Responsibilities:

• Monitor surveillance systems, access control, and alarm systems.
• Dispatch security personnel in response to incidents, alarms, or service requests.
• Maintain accurate records of all calls, incidents, and daily activities.
• Communicate effectively with on-site security teams, management, emergency services, and mall tenants.
• Perform regular checks of security equipment and systems to ensure functionality.
• Support incident investigations through video retrieval and data collection.
• Follow all site-specific protocols and standard operating procedures.

Qualifications:

• Previous experience in a dispatch or control center environment preferred.
• Strong communication and multitasking skills.
• Must have at least 1 year of mall security or relevant experience
• Proficient with computer systems and security-related software.
• Ability to remain calm and professional under pressure.
• Valid Ontario Security Guard License.
• Availability for all listed shifts, including overnights and weekends.
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Prerequisites:

• Legally Authorized to Work in Canada
• Valid Security License for the province of Ontario
• Valid standard First Aid & CPR - Level C (from a WSIB-approved vendor)
• Covid Vaccine two doses
• Valid G class Driver License
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!