Site Description: The Markham Civic Centre is the city hall for the City of Markham, Ontario. Designed by architect Arthur Erickson with Richard Stevens Architects Limited, it opened on May 25, 1990. The building features a unique brick and glass design, and is a hub for city operations, community events, and public meetings.

Position: Full-Time Security Supervisor

Hours: Mon - Fri (0800-1600)

Payrate: $21.42/hr

Posting Date: Jul 21, 2025

Internal Closing Date: Jul 28, 2025

External Closing Date: Aug 4, 2025

Key Responsibilities:

• Provides direct supervision and scheduling of all security guards
• Responsible for the signing of all reports, records, logs, and other information required by the Manager, Corporate Security, or his/her designate
• Communicate with the Manager, Corporate Security, or his/her designate daily, and be accessible 24 hours a day for emergency purposes.
• Responsible for the day-to-day administration of security systems such as tracking service calls, system equipment, and training staff on the access control system or system in place.
• Maintains and ensures adherence to company policies and procedures
• Coordinates additional coverage requests & special event arrangements
• Conducts periodical reviews of on-site Post orders and coordinates changes as necessary
• Coordinates & supervises the training of all new Security staff & ensures that all training areas are covered effectively & in detail with all newly assigned staff
• Coordinates & facilitates recurring training with all assigned staff
• Maintains an incident log, and ensure all incidents are recorded in this log by guards on duty
• Deals with incidents Manager, Corporate Security, with exception of instances requiring investigation and possible criminal activity relating to the City
• Ability to de-escalate a crisis situation, provide support and liaise with emergency personnel including; police, fire and paramedic resources.
• Acts as a liaison and responds to requests from the City community
• Be able to keep an open and objective mind, remembering the city's diverse community.
• Reports any unsafe working conditions in any/all departments
• Provides first aid when required and medical response when required to any person(s)
• Serves the City community through excellent customer service skills

Job Requirements:

• Must have a minimum of Grade 12 education, one-year security experience and post-secondary education in a Security or Policing related field
• Successfully completed Security or Police Foundations training preferred
• Minimum 2 years of Security Supervisor experience
• Minimum 1 year Security Guard experience in a municipal government or corporate environment would be an asset
• Must have comprehensive knowledge of common security policies and the relevant Acts, Codes and legislation, including the Criminal Code of Canada and the Trespass to Property Act
• Computer Literacy is essential
• Familiar with and able to program access control systems
• Excellent report writing skills
• Excellent communication & interpersonal skills
• Customer service-oriented attitude
• Valid Ontario Security License
• Valid First Aid/CPR certification
• Physical Demands: excessive walking, standing, exposed to all weather conditions
• Excellent verbal and written English communications skills
• Successfully completed Supervisor Training
• Authorized to legally work in Canada

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!