Job Title: Shelter Support Staff

Location: Moncton, NB

Shift: Monday to Friday, 8:00am-5:00pm

Wage: $20.00/hour

Job Summary:

The Shelter Support Staff is responsible for providing compassionate, trauma-informed support to individuals residing in the shelter. This role ensures a safe, clean, and respectful environment, while assisting clients with their basic needs and connecting them with available services. Shelter Support Staff play a critical role in maintaining the day-to-day operations of the facility and upholding the mission and values of the organization.

Key Responsibilities:

• Monitor the safety and well-being of all shelter residents.
• Maintain a clean, organized, and welcoming shelter environment.
• Conduct client intakes, exits, and daily check-ins as needed.
• Provide crisis intervention, de-escalation, and emotional support.
• Enforce shelter rules and respond to incidents following established protocols.
• Assist with distribution of meals, hygiene products, and other supplies.
• Document services provided and maintain accurate, confidential records.
• Communicate effectively with team members and supervisors.
• Support case managers with client follow-ups or appointments as directed.
• Participate in staff meetings, trainings, and supervision sessions.
• Perform light housekeeping duties and monitor facility needs.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree in Human Services or related field preferred).
• Previous experience working in a shelter, crisis intervention, or social services setting is highly desirable.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-stress or emergency situations.
• Understanding of trauma-informed care, harm reduction, and cultural humility.
• Basic computer skills for data entry and communication.
• CPR/First Aid certification (or willingness to obtain).
• Must pass background check and any required clearances.
• Vulnerable Sector Check required.

Work Environment & Physical Demands:

• Must be able to work in a dynamic, sometimes high-stress environment.
• Ability to stand, walk, lift up to 25 lbs, and perform cleaning tasks.
• May require evening, weekend, overnight, or holiday shifts.