Req Id: 424973

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

• Lead and support a team unionized clerical associates: Coach and oversee operations, operational strategies, staff development, attendance and quality of work.
• Oversee day-to-day decision making related to capacity planning and operational strategy to achieve service indicators.
• Analyze trends in service results, produce relevant reports, generate observations and insights to understand variances, develop and implement action plans to get indicators back on track.
• Be present and active on various ongoing and upcoming projects.
• Explore strategic opportunities for the Control Center team by leveraging data science methods (i.e. machine learning) and develop presentations for an executive audience.
• Support ongoing partnership with field service stakeholders and other key players to achieve common goals.
• Participate in occasional after-hours service manager rotations, including evenings, weekends and holidays.

• Experience in people management
• Strong analytical skills, problem solving and decision making skills
• Knowledge of office software (Excel, PowerPoint) with ability to quickly build a clear presentation for an executive audience that graphically explains strategy, opportunities, business insight
• Ability to work in a high visibility executive environment.
• Ability to thrive in ambiguous situations requiring minimal direction or instruction

• Knowledge of procurement and assurance processes
• Knowledge of Bell systems: Click, Radar, Libra etc.
• Experience in operations management

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Manitoba : Winnipeg

Work Arrangement: Hybrid

Application Deadline: 08/01/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, MB, Winnipeg

Bell, one of Canada's Top 100 Employers.