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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Senior Manager, Business Insights and Analysis, Partner Integration, CFM, the Senior Business Intelligence and Reporting Analyst provides value-added support by leveraging data and insights to effectively and efficiently articulate CFM's business and fraud loss performance stories – including our value as a business within TD, holding ourselves accountable to our performance objectives and providing timely updates about progress to relevant stakeholders. The ideal candidate will demonstrate proficiency with data analysis and interpretation, with demonstrated ability to communicate quantitative/qualitative information and key messages in a clear and compelling way (storyboarding with numbers and illustrative design) that is flexible to suit different audiences (from executive to business-line level).

Key accountabilities include:

• Compile and produce end-to-end CFM (and North American Fraud, as needed) key performance information (i.e., fraud landscape, customer, loss performance, operational, regulatory) through running and maintaining processes supporting BI visualizations, dashboards, slides, etc. for executive leader/business partner consumption. Able to blend multiple data sources from existing data infrastructure, localized datamarts and external data sources; comfortable using various tools (PowerPoint, Excel, Tableau, SQL, Power BI, Alteryx, other) as warranted/practical given the nature of the deliverables.

• Initiate & own the work effort to review & validate the quality and integrity of the data included in all BI deliverables, providing appropriate quality control to ensure comprehensiveness, efficiency and accuracy of information being provided while following the team's business/data governance requirements & best practices.

• Maintain expert knowledge and inventory of all main data sources used within CFM (and North American Fraud, as needed), with the ability to leverage/integrate data as required. Liaise and work with CAN Partner Integration/Performance Management/Fraud Ops and USFM Reporting team colleagues to ensure full alignment & consistency of reported metrics/results (by self-directly investigating & resolving material gaps, inconsistencies or production-related issues or assisting in planning efforts to understand and execute any changes to metrics & dashboards).

• Lead efforts to continuously enhance, improve or automate data &/or reporting processes within the team by maintaining and executing on a pipeline of reporting automation initiatives that demonstrates tangible Return On Investment (i.e., able to quantify efficiencies in processes and/or team capacity creation).

• Understand Fraud business operations, drivers, definitions, taxonomy and metrics for both CAN & the U.S. in order to interpret results, develop noteworthy and relevant commentary/insights &/or analysis for CFM (and North American Fraud, as needed) BI deliverables, existing or new – as a means to either inform key stakeholders or conduct research to potentially improve CAN Fraud Prevent/Detect/Respond data and metrics.

• Maintain & regularly review and update documentation for assigned processes.

• Work independently as the senior analyst / SME and provide technical support to team members as needed. Participate in cross-training exercises as needed to support the team's succession planning.

• Continuously enhance own knowledge / expertise in assigned areas, growing knowledge of Fraud and Cyber Security matters, keep current on both technical and functional knowledge (i.e., emerging trends, reporting & BI tools, visualization techniques, platforms and technologies).

• Contribute to a positive work environment which fosters ongoing teamwork. Build and maintain positive working relationships with internal & external business partners by leveraging established engagement models.

EXPERIENCE AND / OR EDUCATION

• University/College education. Focus on Finance, Commerce, Business, Statistics, Mathematics, Business Analytics considered an asset – has or is working towards a designation.

• Ideal candidate should have 4+ years of experience in business reporting/business insights and analysis development, is knowledgeable and savvy with new technology and tools preferably within the global financial services / financial crimes and fraud management industries.

• Very strong proficiency in using business intelligence, analytics and/or data visualization tools (e.g., Tableau, Power BI, Alteryx, etc.), including layout design, performance optimization, and dashboard storytelling. Advanced proficiency in Microsoft Excel, including macros and VBA for automation, using advanced formulas and reporting efficiency.

• Exposure to programming and data environments (e.g., SQL, VBA, SAS, Hadoop, R, Python) — with a strong preference for hands-on experience in Python and SQL for scripting, modeling, and process automation. Expert-level comfort working with large, complex, and multi-source datasets, with ability to perform efficient data mining, transformation, validation, and storytelling.

• Familiarity with workflows, data pipelines, and an understanding of data architecture with the ability to troubleshoot issues and contribute to process improvements.

• Strong analytically-anchored problem-solving skills – a logical and strategic thinker with strong critical reasoning skills, proactively identifies risks and issues, recommends solutions, challenges the status quo.

• Energetic, enthusiastic, pro-active self-starter – willing to "roll up the sleeves" to deliver results in the short-term while building for the long-term; agile, adaptable, "can-do" attitude, high degree of responsiveness and initiative.

• Strong oral and written skills, demonstrated ability to digest complex information and summarize in a clear, concise fashion (for executive-level consumption).

• Demonstrated relationship building skills – proficient collaborator who successfully engages colleagues, business-line and infrastructure/support partners in a matrix environment, makes things happen through using positive influence.

• Robust organizational skills, able to work in a fast-paced environment and manage multiple deadlines and priorities, with a proven track record of executing with excellence and making an impact.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):