Requisition ID: 228604

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:
The Manager, Deposits Engagement & Retention contributes to the overall success of the Deposit Product Management team in Client Solutions at Tangerine. Responsible for ensuring that the Bank's deposit products support the strategic direction of our brand, delivers on initiatives to meet our volume and profitability goals and deliver a wow experience in addressing the needs of Canadians. In this position, you will be responsible for strengthening our client relationships to support all deposit products in building long-term customer engagement and portfolio retention. We are looking for someone who is able to think holistically and strategically about end-to-end customer engagement, covering product and client journey innovation, digital adoption in platforms, tools, and touchpoints, as well as portfolio segmentation and pricing strategies. The successful incumbent is proactive, insights-driven; passionate about envisioning and bringing-to-life client-centric solutions in building long-term deposits engagement. We are looking for someone who can juggle multiple projects simultaneously and manage multiple stakeholders.

Is this role right for you? In this role, you will:

• Plan and manage initiatives that support the vision, strategy, and roadmap for growing lifetime value across our client base through improved product engagement, retention, and loyalty.
• Synthesize insights from multiple sources to develop portfolio segmentation and pricing strategies, in addition to industry best practices to adopt for innovative client journey and digital experience.
• Work closely with various stakeholders including Marketing, Sales and Services, Analytics, Client Experience teams to plan, develop and execute both tactical reactive and proactive strategic initiatives to enhance client engagement and optimize portfolio retention.
• Manage end-to-end deposit and client touchpoints and lead cross-functional collaboration to drive improvements to evolve our client engagement journey and portfolio retention.
• Identify opportunities through a combination of client research, and collecting feedback from cross-functional partners to deeply understand client behavior and engagement metrics, and competitive analysis.
• Champion a client-centric culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 3-5 years of relevant experience
• Bachelor's or Master's degree in Business, or a related field
• Basic MS Excel and PowerPoint skills
• A proactive self-starter; takes ownership and likes to be held accountable for results; drives to decisions
• Strong analytical skills and creative judgement; looks for new opportunities and employs good judgement and rigor before making recommendations
• Open to change and willing challenge the status quo
• Demonstrated ability to synthesize information, identify key insights and opportunities, and inform product decisions, with a bias to action and experimentation
• Ability to think critically and clearly communicate critical insights, and ask the right questions
• Strong ability to motivate and align teams to contribute to the achievement of broader organizational goals

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.