Position: | Temporary Full-Time Security Supervisor - Queens University
Site: | Queens University Library -101 Union St
Hours: | Various
Payrate: | $25.00/hour

Overtime Method: | Averaging Agreement (AA) after 88 hours

Internal Posting Date: June 4, 2025
Internal Closing Date: June 11, 2025
External Closing date: August 31, 2025

Job Responsibilities:

• Greet and interact with staff, students, and visitors politely and professionally
• Ensure all staff, visitors, and vendors are following the protocols for Queens University
• Provide assistance as necessary to staff and students
• Assist visitors as necessary with wayfinding as required
• Proactive, consistent patrols of the campus
• Ability to work in a fast-paced environment with maintaining the utmost professionalism
• Strong interpersonal skills, flexible, and customer service orientation
• Remain calm and effectively perform in emergency situations
• Able to understand and follow specific instructions and procedures
• Report writing and note taking
• Surveillance monitoring
• Being alert and observant while being outside, standing or walking for an extended period in all weather conditions
• Maintain communication with fellow security guards, dispatch, clients, and management
• Work independently
• Ensure all site staff adhere to Paladin Security policies and procedures
• Ensure proper documentation is passed onto the Shift Leads/Dispatchers, clients, and Paladin management team
• Document and investigate security incidents and complaints
• Communicates any concerns/issues with reporting supervisor/Client Service Manager
• Be observant and record all discrepancies, deficiencies and safety hazards/concerns noted during patrols and take corrective action
• Be courteous and helpful in enforcing all company policies, procedures, rules and regulations.
• Respond immediately to any emergency and co-ordinate response accordingly based off established procedures.
• Maintain the highest standard of security; be professional in attitude, appearance and application.
• Perform security duties in accordance with established procedures
• Ensure they are being conducted within the limitations of any federal, provincial, and municipal laws.
• Additional duties as required

Job Requirements:

• Ability to work alone and be self-motivated
• Valid Ontario Security License
• Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
• Minimum 1 year of security experience required
• • Experience in commercial security will be preferred
• English fluency (written and oral) required
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
• • Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability
• Attend 4 days of blended (virtual/in-class) pre-deployment training at the Kingston Branch office
• Authorized to legally work in Canada

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The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!