Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary

Working in a fast-paced and dynamic environment, the End User Computing team is responsible for providing secure, stable , and perform ant desk-side services to the Medavie organization. The successful candidate for the position of Systems Administrator will be accountable for the management and improvement of End user computing products and services, such as Windows and MacOS devices , c ellphones, t ablets, p rinters, and associated infrastructure .

This role requires a hybrid work schedule. The in-office work and can be in any of the following offices: Moncton NB, Dartmouth NS, Montreal QC, Etobicoke ON.

• Deliver secur e, performant, and well- managed desk-side products and services for Medavie's internal employee s

• Demonstrate excellence in troubleshooting skills , investigating and resolving complex technical incidents involving interconnected IT components

• Act as an ambassador for the End User Computing department, maintaining strong relationships with key stakeholders while demonstrating a strong customer focus

• Demonstrate strong team work skills, working together as part of a larger team of senior IT professionals toward a set of common goals

• Identify and mitigate risks to the security and stability of desk-side technology solutions , aligning with industry best practices

• Demonstrate a strong desire to learn, continually research ing and embrac ing new technologies and staying current with industry trends

• Demonstrate a focus on consistent ly high - quality results, taking responsibility for the quality of work outcomes , and minimizing any impact to customers or systems

• Embrace and c ontribute to the continu al improvement of departmental processes, methodologies, and standards.

Key Responsibilities

As the successful candidate for the position of Systems Administrator, you will be accountable for the following:

• Us ing Microsoft System Center Configuration Manager and Intune to manage devices which includes software deployment, operating system deployment and deliver y of security updates for both Windows and MacOS /iOS .

• Administer ing and maintain ing infrastructure and solutions that underpin desk-side products and services, including but not limited Microsoft System Center Configuration Manager , Microsoft Intune, PatchMyPC , Markvision , and other product s.

• Respond to service requests within the required service levels; interact positively with customers, vendo rs, and other internal IT teams; answering questions, responding to special requests, and providing in-depth technical support on complex technical problems and incidents .

• Design and implement new desk-side solutions; testing, troubleshooting, and providing post-implementation support. Act as a subject matter expert for desk-side systems, assisting with projects that cross Information Technology teams.

• Maintain the patch level of desk-side devices , by promptly applying stable firmware and patches to address security risks ; maintain supportability of desk-side products by upgrading client operating systems and applications following established procedures.

• Monitor the performance, capacity , usage, health, and security of desk-side systems and services ; Identify /implement changes to improve performance of desk-side products and ensure that they continue to meet business needs

• Understand the concept s of system design within the scope of desk-side services and demonstrate a proven ability to design, document, and implement new technical solutions that solve business problems .

• Act as a security administrator for desk-side services, defin ing and implementing security policies for desk-side systems, in alignment with corporate security guidelines.

• Draft and maintain procedural documentation required for the ongoing support of desk-side products and services, demonstrate alignment with knowledge management best practices.

Required Qualifications:

Education: Post-secondary diploma or degree with a focus in Computer Science or related field or equivalent work experience.

Work Experience: A minimum of five to seven (5-7) years of experience supporting enterprise technical solutions is required .

Technical Skills:

Must have experience working with the following operating systems: Microsoft Windows Servers, Microsoft Windows Client and Apple MacOS . Demonstrate working knowledge of the following protocols and concepts: IPv4, DHCP, DNS, FTP, Active Directory, File Systems permissions, virtualization, and Storage Area Networks (SAN). Omnissa Horizon, AWS Workspaces, Azure, Entra ID, In t une , Conditional Access Policies, Exchange Online, Proofpoint, SAML and SSO concepts and scripting with Power S hell .

Other Qualifications :

Previous experience or familiarity with server management, storage and networking concepts. Be familiar with the concepts and practices of high availability, capacity , and disaster recovery. Experience or knowledge with scripting and automation will be considered a strong asset .

Language Skills:

English (Spoken and Written) required . French (Spoken and Written) considered an asset

Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date . This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .