DEPARTMENT: Patient Experience

ANTICIPATED START DATE: 15 Jun 2025

BARGAINING UNIT: Management and Non-Bargaining

JOB TYPE: Permanent full-time

SCHEDULE: Day, 8 and 12-hour shifts. Work schedule may be changed to meet operational needs.

LANGUAGE REQUIREMENTS: Bilingual essential

NOTE: Applicants must attach a resume to their application.

JOB SUMMARY:

Reporting to the Assistant Director of Patient Experience and Volunteer Services, the Manager of the Patient Experience Department is responsible for managing all activities related to complaint processing and other related tasks. This person is responsible for supporting managers, directors and teams with complaint management conducted with a proactive approach and a culture of fairness. The manager supports the organization in delivering person-centred care and services.

REQUIREMENTS:

• Bachelor's degree in a field related to social science, health, helping relationships or administration;
• Master's in health service administration or management considered an asset;
• Any other equivalent combination of training and experience may be considered;
• Ten years' varied experience in the health field;
• Five years' progressive management or supervisory experience;
• Proven critical thinking and good judgment;
• Good analytical and problem-solving skills for complex issues;
• Mediation skills;
• Good management skills;
• Leadership, ability to bring people together to achieve a common objective, and ability to manage change;
• Proven empathy and resilience;
• Ability to work independently and as a team member;
• Physically able to perform assigned duties;
• Good previous work history (performance and attendance);
• Adherence to professional ethics principles, to the Network management philosophy and organizational values;
• Compliance with the rules of confidentiality established by the Vitalité Health Network.
  
• The above requirements may be verified through oral, written or practical tests during the selection process.
• Should there be no fully qualified applicants, this position will not necessarily be reposted. If you wish to be considered for this position and meet most of the requirements, you are encouraged to apply at this time.
• The employer reserves the right to shorten or extend temporary assignments for operational reasons.
• We thank all applicants. However, only those selected will be contacted.