Title : Representative - Interim Housing Site

Employee Working Location : In-person (Jasper, AB)

Employment Status : Temporary Full-time (12 Months)

Salary Band : $ 23.00 /hour

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1: Administration

• Providing professional, friendly, and efficient customer service.
• Managing check-ins and check-outs of residents, including all related paperwork and materials.
• Arranging accommodations and conducting credit and police checks for prospective residents.
• Reporting security incidents and operational issues to management.
• Responsible for receiving, processing, and tracking tenant requests, meeting Red Cross standards for timeliness and quality.
• Assist with the planning, coordination and execution of resident community events, room setup, equipment setup, materials and/or decorations, food setup, etc.

Responsibility 2: Coordination of Accounts and Clerical Duties

• Account setup in the property management software - name, rental address, monthly rent, duration.
• Lease agreements and other required documentation collection and storage.
• Calculates, prepares and issues documents related to accounts such as invoices, account statements and other financial statements using Management Software such as the property management software.
• Checks and assists resolution of discrepancies between Property Management Software and CRC financial reports, ensuring all errors are corrected by contacting required departments.
• Liaising with the finance department to ensure client payments/refunds are processed, generation of lease statements or statements of account as required, and follow-up on NSF payments are completed in a timely manner by the centralized finance team.

Responsibility 3: Supports an Effective Team

• Foster teamwork through professional exchange of experiences and expertise.
• Participate in disaster planning, preparation, and response as required.

What we are looking for :

• Minimum of secondary education in an administrative or business support-related field along with 2-3 years related hands-on experience in a similar hotel/hospitality position.
• Experience with hotel Property Management Systems or any equivalent relevant software is an asset.
• Willing to participate and upgrade training certifications including general safety and relevant courses.
• Excellent interpersonal skills with demonstrated ability to deal with personnel, residents and the public.
• Demonstrated proficiency of Microsoft suite of tools (Outlook, Word, Excel, SharePoint, Teams).
• Comfortable with maintaining databases, managing records, and ensuring the confidentiality and accuracy of information is considered an asset
• Ability to engage with clients, partners, or stakeholders to offer support, answer questions, and provide guidance.
• Demonstrate team leadership skills by effectively communicating expectations, inspiring team members and fostering collaboration to achieve shared goals.
• Comfortable making timely, well-considered decisions that align with organizational values and goals.
• Ability to work independently in a result oriented multi-tasking environment and manage conflicting priorities.
• Must have and maintain a valid Class 5 driver's license with a clean driving abstract.
• Fluency in English is required, French is an asset.

Working Conditions :

• Hours of work will primarily be Tuesday - Saturday from 8:30 am - 4:30 pm
• This position will require to work non-traditional hours and to be on call to respond to emergency and disaster-related events, as required.
• Work will be primarily performed from home with some on-site/in-office requirements.
• The work hours, working days per week and work location are subject to change to ensure alignment with operational demands
• May be under time constraints due to payroll deadlines, weekly/month/quarter/year end reporting deadlines.
• Work will require some lifting of up to 22 Kg (50 lbs.)
• Frequent travel between interim housing sites.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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