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Computer Programmer/Analyst

In-person
Full-time
Experienced

Zone: Central Zone
Location: James Paton Memorial Regional Health Centre

Computer Programmer/Analyst
Central Zone - Shared IM&T
Temporary Full-time (Approximately 17 months)
43087TMP
Hours 75 (8 hours; Days)
Salary CG35 (CAD32.94 - CAD36.75 per hour)
Competition Number VAC0003186
Posted Date 2024-11-07
Closing Date 2024-11-14
Demands, duties, qualifications
Definition of Work:
Reporting to the Provincial Manager End User Devices under NL Center for Health Information, the Service Desk Team Leader is responsible for the day to day operation and supervision of the desktop support resources ensuring workloads are managed effectively and assisting in call handling, request fulfillment and technical resolution when necessary. The successful candidate must demonstrate an awareness of and be responsible for promoting and supporting person-and family-centred care, demonstrate a commitment to safety and partner with all team members to improve worker and patient safety by integrating safety into work practices, identifying risks and implementing improvements.

Responsibilities include:
• Assist manager with effective operational control over the Incident Management processes and procedures across a managed Service Desk.
• Resource Management - first point of contact for sickness/late attendance.
• Regularly review performance and trends in response to incidents of all types and provide recommendations to the manager for overall service improvement.
• Monitoring of the Service Desk incidents ensuring the service is being delivered to developed benchmarks.
• Providing technical support and guidance to staff and end-users to help them understand programs, problem solve and generally support them in their use of software /hardware.
• Liaising with third party providers where necessary to resolve operational issues.
• Supervising a proactive team ensuring clear objectives and personal development plans are in place and maintained.
• Other related duties as required.

Required qualifications:
• Completion of an undergraduate degree in computer science or three year (2700 hour) technical college diploma in an information technology program approved by Central Health.
• Minimum of five years' current (within the last seven years) progressive experience in information technology with proven experience in ITIL IT-Service Management.
• IT Service Management Certification, such as ITIL 4.
• Experience in the planning, deployment, and support of information technology in a healthcare environment.
• Demonstrated ability to work as a highly motivated, client-focused individual.
• Demonstrated ability to effectively work independently.
• Demonstrated strong interpersonal, analytical, communication and organization skills.
• Demonstrated ability to establish and maintain effective working relationships with staff and exercise substantial judgment and autonomy to assist self and others with prioritization of work orders.
• Consistent demonstration of Central Health's corporate values; Innovation, Compassion, Accountability, Respect and Excellence (I CARE)
• A satisfactory record of work performance and attendance is required for this position.
• A satisfactory Certificate of Conduct from the RCMP or local police authority.

Competition Number: 875719749
Company Website: https://NLHealthServices.ca/

About NL Health Services

About NL Health Services

If you come from away, you’ll discover just how special Newfoundland and Labrador is. If you're a local, you already know this. It’s our people. It’s our culture. It’s our stories (and oh do we love our stories).

If you’re looking to grow your health career in a place with adventure around each corner and a strong sense of community, then let’s put on the kettle and have a chat. Newfoundland and Labrador (NL) Health Services might just be the perfect fit for you.

Why join NL Health Services?

There are many reasons. You will put your skills to great use in a unique and remarkable part of the world, be part of interdisciplinary and talented health-care teams and have access to state-of-the-art equipment and modern facilities.

  • We also offer incentives for local talent, those looking to return home and those new to our province.
  • Competitive remuneration and attractive benefits package.
  • Generous vacation packages and paid time off.
  • Full-time and part-time pension plans options.
  • Health insurance, dental and long-term disability plans.
  • Financial incentives and relocation support.
  • Student placements and clinical residencies.
  • Remote work options available.
  • Fast pathways to nursing for out-of-province applicants.

With a rich and unique culture, and tremendous natural beauty, Newfoundland and Labrador is an ideal place to call home, with a growing diverse population and among the safest places in the world to live.

About NL Health Services

At NL Health Services, we are responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador. Our team consists of more than 22,000 dedicated health workers who are committed to providing the best care in communities across the province, in five geographical areas.

The provincial health authority was created in April 2023, following recommendations from Health Accord NL, and brings together five former separate health entities. Our goal is to improve the health of the people of Newfoundland and Labrador and to create a more integrated, accessible, technologically enhanced, equitable and sustainable health system.

We know that it is the people – employees, physicians and volunteers – that together make NL Health Services a great place to work. We believe that every person carries valuable knowledge, experience and perspective, and it is in this diversity that we find strength. At NL Health Services, we embrace the distinct and complementary characteristics of all our members as we seek to eliminate health disparities by providing fair, equitable and quality health care to all patients, residents and clients.

If your passion is to provide extraordinary health care to the residents of the communities of Newfoundland and Labrador, we want to hear from you.

Come, work with us, and be extraordinary every day!

For more information, please visit: https://nlhealthservices.ca/.

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