Applications Supervisor MET 23117
Closed
Applications Supervisor
Metropolitan District
Location: Halifax, Nova Scotia
Type of Employment: Full Time, Permanent
Union Status: Excluded (Non-Union)
Competition # MET 23117
Closing Date: September 12, 2023
Under the direction of the Manager, Client Services, the Applications Supervisor is accountable for the supervision, direction, effective and efficient operation of the client applications at the Metropolitan District.
- Track, monitor and audit application processing by meeting with tenants, liaising with external partners, and ensuring staff utilize tact, discretion, and judgement in all their dealings.
- Ensure the effective supervision of the Application Clerk/Officer team by setting and evaluating performance targets, promoting diversity and a healthy workplace, demonstrating leadership competencies, taking part in, and respecting corporate human resources practices, promoting teamwork and individual development, manage performance and maintaining internal communication.
- Ensure fair, prompt, and effective processing of application files but utilizing and enforcing policy, procedures, and directives.
- Provide assistance to staff in dealing with complex application files and help during times of high volume and staff shortage.
- Monitor applicant placement functions, including interviews and liaising with agency service providers, interpreting policy, and reviewing contentious applications to ensure fair, prompt, and effective processing of applications and allocations of units for new and transfer tenants in accordance with Housing Authority policies and procedures.
- Provide direction in the areas of tenant placement options and community development to address chronic vacancies and conducts market research to identify emerging trends in the community related to housing need.
- Liaise with community agencies and government programs such as Home Care Nova Scotia, Adult Protection, Child Protection, and Income Assistance, medical personnel such as doctors, geriatric and mental health specialists, hospital workers, etc., as well as family members and other advocates and volunteer groups.
- Present applications for approval or denial at board committee meetings.
- Other assigned duties.
- Bachelor's degree in a related field, plus five years' experience, including at least three years supervisory experience in a unionized environment preferred.
- Good knowledge of relevant legislation, including Adult Protection Act, Family and Children Services Act, Young Offenders Act, Criminal Code, Residential Tenancies Act, etc.
- Computer skills and competency in desktop software including Microsoft Office.
- Communication skills, both verbal and written.
- Interpersonal skills to deal with co-workers, tenants, contractors and vendors, other departments, and the public in a positive, tactful, courteous, and cooperative manner.
- Ability to exercise tact, discretion, sound judgment and initiative when investigating, questioning, and dealing with inquiries, requests and submissions that are sensitive and confidential in nature.
- Possess valid nova scotia driver's license with access to a reliable vehicle for work purposes.
Assets
- Experience supervising unionized employees.
- Working knowledge of Yardi Property Management software.
- Knowledge of NSPHA policies and procedures.
Competencies required at this level of work are Decision Making, Problem-solving Skills, Adaptability, Communication, Leadership and Client Services.
Equivalency
An equivalent combination of training, education and experience may be considered.
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
Based on the employment status, eligibility, and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: PR 10
Salary Range: $57,457.55 to $70,095.32 Yearly
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Apply through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
