Job Title or Location

Computer Support Specialist

NL Health Services - 1,058 Jobs
Gander, NL
Entry Level
This job may expire soon!
Posted 28 days ago

Job Description

Computer Support Specialist, Temporary Full Time (Approximately 2 years)
Information Management & Technology, James Paton Memorial Regional Health Centre, Gander

Definition of Work:
The Computer Support Specialist will identify and analyze computer support, hardware and application software problems and recommend/implement solutions.

This position will be mainly focused on the provisioning and deployment of telephone systems throughout the region. This includes being a liason with service providers and submitting tickets for issues observed by users of vendor managed sites. The successful applicant will travel to locations throughout the region to troubleshoot, document, and train users on the efficient use of telephone products and systems.

The Specialist is also responsible to install and test desktop operating systems and application software for users. The successful applicant will provide support services to staff such as computer consultation, advice and other supports to staff using personal computers to access various productivity and health information systems. The Computer Support Specialist will maintain users and systems in an environment including Microsoft Windows Server domains, terminal services remote access, Microsoft Exchange e-mail services, and hospital information systems such as Meditech, CRMS, PACs, etc. When required, the Specialist will provide on-call support for computer users throughout the region and will perform other duties related to computer and software support and operations for the Information Management & Technology Department. The successful candidate must demonstrate an awareness of and be responsible for promoting and supporting person-and family-centered care, demonstrate a commitment to safety and partner with all team members to improve worker and patient safety by integrating safety into work practices, identifying risks and implementing improvements.

Required qualifications:
* Graduation from high school with a diploma recognized by the Newfoundland & Labrador Board of Education.
* Completion of an undergraduate degree in computer science or technical college diploma in an information technology program approved by Central Health with a minimum three years (2700 hour) duration.
* Minimum of two years' current (within the last four years) progressive experience in information technology.
* Valid, relevant MCP certification (like MCDST).
* Experience in the planning, deployment, and support of information technology in a healthcare environment.
* Working knowledge of PBX based telephone systems would be considered an asset.
* Knowledge of mobile devices (iOS / Andriod) as well as mobile device management (MDM) would be considered an asset.
* Current working knowledge of TCP/IP networking, security protocols, secure communication options and network-based services deployment and management.
* Demonstrated ability to work as a highly motivated, client-focused individual who can work independently and who possesses strong interpersonal, analytical, communication and organization skills.
* Demonstrated ability to establish and maintain effective working relationships with staff and exercise substantial judgment and autonomy to prioritize work orders.
* Ability to travel throughout the region.
* Consistent demonstration of Central Health's corporate values; Compassion, Accountability, Respect, Stewardship and Quality.
* A satisfactory record of work performance and attendance is required for this position.
* A satisfactory Certificate of Conduct from the RCMP or local police authority.

Hours of Work: 75 Hours bi-weekly (Shift work may be required)
Salary: CG-29 ($26.02-$28.90)
Competition No: P-2023000182-JPM
Closing Date: Open Until Filled

Central Health is an equal opportunity employer.
We thank all candidates however only those selected for an interview will be contacted.

Competition Number: 2023000182
Company Website:
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About NL Health Services

About NL Health Services

If you come from away, you’ll discover just how special Newfoundland and Labrador is. If you're a local, you already know this. It’s our people. It’s our culture. It’s our stories (and oh do we love our stories).

If you’re looking to grow your health career in a place with adventure around each corner and a strong sense of community, then let’s put on the kettle and have a chat. Newfoundland and Labrador (NL) Health Services might just be the perfect fit for you.

Why join NL Health Services?

There are many reasons. You will put your skills to great use in a unique and remarkable part of the world, be part of interdisciplinary and talented health-care teams and have access to state-of-the-art equipment and modern facilities.

  • We also offer incentives for local talent, those looking to return home and those new to our province.
  • Competitive remuneration and attractive benefits package.
  • Generous vacation packages and paid time off.
  • Full-time and part-time pension plans options.
  • Health insurance, dental and long-term disability plans.
  • Financial incentives and relocation support.
  • Student placements and clinical residencies.
  • Remote work options available.
  • Fast pathways to nursing for out-of-province applicants.

With a rich and unique culture, and tremendous natural beauty, Newfoundland and Labrador is an ideal place to call home, with a growing diverse population and among the safest places in the world to live.

About NL Health Services

At NL Health Services, we are responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador. Our team consists of more than 21,000 dedicated health workers who are committed to providing the best care in communities across the province, in five geographical areas.

The provincial health authority was created in April 2023, following recommendations from Health Accord NL, and brings together five former separate health entities. Our goal is to improve the health of the people of Newfoundland and Labrador and to create a more integrated, accessible, technologically enhanced, equitable and sustainable health system.

We know that it is the people – employees, physicians and volunteers – that together make NL Health Services a great place to work. We believe that every person carries valuable knowledge, experience and perspective, and it is in this diversity that we find strength. At NL Health Services, we embrace the distinct and complementary characteristics of all our members as we seek to eliminate health disparities by providing fair, equitable and quality health care to all patients, residents and clients.

If your passion is to provide extraordinary health care to the residents of the communities of Newfoundland and Labrador, we want to hear from you.

Come, work with us, and be extraordinary every day!

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