Patient Excellence Coordinator

At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.

Your future starts here

The Patient Excellence Coordinator will prepare various service-related reports, including KPI (Key Performance Indicator) reports as assigned by their manager. In addition, they will be required to work collaboratively with BioScript Solutions Teams of Accounting, Coverdale Pharmacovigilance and Quality Compliance to update and reconcile various reports and databases. The successful candidate will need advanced Excel skills and an above-average working knowledge of other Microsoft Tools. They will report directly to the Assistant Operations Manager

How you will make an impact

• Gathering and analyzing data from various sources and sites
• Creation of daily, weekly and monthly KPI report spreadsheets for internal and external use
• Continual improvement of reporting production to enhance quality and efficiency
• Working with the Data Analytics Team to identify and quantify key sources of data
• Cross-checking automated reporting for data accuracy and integrity
• Updating and reconciliation of reports for Accounting, PV and Quality Compliance Teams
• Support QIR and CAPA (Corrective Action and Preventive Action) investigations reports as directed by CRC Leadership
• Assisting Coverdale PV with AE (Adverse Event) follow-up requests and reconciliations
• Assist with invoicing reconciliation as required
• Ad-hoc reports and projects as required

What you'll bring to our team

• Expert knowledge of Coverdale programs and service deliverables.

• Education in Document control, Health care, QA administration or similar is preferred.
• Existing knowledge of Quality Assurance SOP or process is preferred.
• Proficient in Document management, Word processing, QA process, Spreadsheets, E-mail, Internet
• Achieves high level of quality performance metrics within work assignments.
• Demonstrates competence in utilizing all Coverdale technology platforms.
• Demonstrates clear understanding of Coverdale service KPI metrics
• Excellent communication skills in oral and written domains
• Comprehensive data analysis skills
• Solution-driven critical thinker
• Working knowledge of infusion clinic, patient support program and specialty pharmacy operations

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Permanent, Full-Time

Job Location: Moncton, NB

Application Deadline: July 18, 2023

Our commitment to our team, our patients, and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such, any offers of employment will be contingent on the candidate's acceptance to comply with our COVID-19 Vaccination Policy.

As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected].

Let's Talk

If you're looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam