IT Service Desk Analyst – Tier 1

At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.

Your future starts here

The IT Service Desk Analyst – Tier 1 role will be responsible for demonstrating their commitment to the Team Member Experience by providing integral services and support to our internal business units.

How you will make an impact

• Intake of telephone calls, email and portal requests for IT related incidents, problem, service requests and changes; entering them into the Service Desk system, assigning priority, triaging and resolving or escalating to a Tier 2 resource or their manager;
• Providing support to end users on a variety of IT related issues by researching, identifying and resolving technical problems;
• Tracking and monitoring end user IT related issues to insure timely resolution; following up and communicating frequently;
• Installing, maintaining, managing, servicing, troubleshooting and resolving hardware, software, network, operating systems, desktop PCs, printers and laptops issues;
• Playing a role in the management of Office 365, Active Directory, Anti-Malware and other IT tools, as assigned;
• Playing a role in asset management – ordering, inventorying, and tracking both for hardware and software; and
• Participating in team projects as assigned.

What you'll bring to our team

• Degree or Diploma in a Computer Related Field from a University, College or Technical School;
• Able to multitask in a fast-paced environment;
• Strong communication skills both written and verbal;
• Bilingualism is an asset (French & English); and
• A+, Network+ and Microsoft certifications will be considered an asset.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Permanent

Job Location: Moncton, NB

Application Deadline: July 5, 2023

Our commitment to our team, our patients, and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such, any offers of employment will be contingent on the candidate's acceptance to comply with our COVID-19 Vaccination Policy.

As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected].

Let's Talk

If you're looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam