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Customer Service Coordinator

Apex Industries Inc. - Door Opening Solutions Group

Dartmouth, NS

Job Details:

In-person
Full-time
Entry Level

Position Overview:

Apex are currently accepting resumes for a full-time Customer Service Coordinator. Reporting to the Group Manager, the ideal candidate will have a strong attention to detail and excellent communication skills. Training will be provided.

Responsibilities:

  • Direct incoming calls, emails, and in-person inquiries from overhead door customers that require service/sales.
  • Work with the customer to understand their need and schedule the appropriate service.
  • Promote all overhead door, dock leveler, roll-up door, and other product offerings, services, and quote accurate pricing
  • Enter detailed information in a service work order that allows the Operations Supervisor to match the best qualified technician to the customer's need
  • Act as a liaison between customers and the operations team, gather the necessary information and respond appropriately.
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases.
  • Provide general information to internal and external customers.
  • Represent the company in a professional manner with great customer service and communication skills
  • Recognize and communicate areas to improve.
  • Maintain a safe and clean work environment.

Requirements:

  • Construction industry courses or industry work experience would be considered an asset.
  • Hands-on training approach "learning by doing"
  • Keyboarding skills and the ability to learn new computer skills.
  • Syspro ERP experience would be considered an asset.
  • Strong organization skills and teamwork values.
  • Very detailed oriented.
  • Ability to work unsupervised.


Apex Industries Inc. is a Canadian corporation with the headquarters in Moncton, New Brunswick. A diversified company, Apex operates business units in the aerospace industry, heavy machining and fabrication, manufacturing, and distribution of metal doors, frames, and related hardware, and sale or service of commercial and residential overhead garage doors.

For over 60 years we have built and maintained long-term relationships with our customers and supply chain by providing value, expertise, and resources.

Please submit your resume quoting competition number CSC0623 to Human Resources by:

Email : [email protected]

Fax : 506-857-1594

Mail : 714 Windmill Rd

Dartmouth NS B3B 1C2

Competition Number: CSC0623
Company Website: http://apexindustries.com
#Customer Service jobs
#Manufacturing jobs

About Apex Industries Inc. - Door Opening Solutions Group

About Apex Industries Inc. - Door Opening Solutions Group

Apex Industries Inc. is a Canadian corporation with its headquarters in Moncton, New Brunswick. A diversified company, APEX operates under five business groups in the Aerospace Component Manufacturing, Custom Contract Manufacturing, Steel Door Manufacturing, Door Opening Solutions, and Product Development and Automation industries. For over 60 years we have built and maintained long-term relationships with our customers and supply chain by providing value, expertise, and resources. APEX strives to be a growing, progressive company that adds value in its work as a trusted partner with all whom we associate.

Why Become an APEXer?

At APEX, we want our employees to enjoy both their job and life by working both safely and collaboratively while living healthy, relishing family time, and giving back to our community in all of the ways that mean the most to them, fully knowing they have the support and resources needed. We are a stable employer offering full-time, year-round employment and want to make sure you live your best life at and outside of work.

Engaging Culture

APEX is proud to have assembled a family of highly skilled employees from various backgrounds. We are a strong advocate for diversity and inclusion, encouraging all voices to be heard through collaboration and engagement in a healthy and safe working environment.

Our Work

Through the combination of machinery, technology, and skilled, passionate people, we strive to achieve excellence by working in an optimized manner. We conduct ourselves with integrity, taking pride in our work, and taking responsibility for our actions.

Work Life Balance

We want our employees to enjoy time with family and friends by unplugging and recharging for their own well-being. We offer flexible time-off, vacations, and paid holidays.

Rewarding Work Environment

We hold a number of corporate events throughout the year to celebrate, recognize, and reward individual, team, and organizational success.

Learning and Development

We encourage lifelong learning by offering a variety of skill-training programs and workshops by creating a collaborative work environment that allows you to interact with and learn from other highly skilled employees.

Comprehensive Health Benefits

Our comprehensive benefit package offering includes medical, dental, and health coverage, along with short and long-term disability and an employee assistance program for all our employees and their families.

Employee Pension Plan

We invest in the people who make APEX a success. We reward loyalty by offering qualifying employees a competitive retirement program with employer matching contributions.