Live Support Technician, Bell Expressvu
in Toronto, ON

Toronto, ON
Full-time - Permanent
Save for Later
Competition Number: 409517
Company Website:

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell's leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

Name and description of the hiring department:

Reporting into the Live Service Support team, the candidate performing the Live Support Technician role will provide ongoing L2 support of Live and VOD Multiplatform Systems

Job Duties / Accountabilities:
  • Maintain integrity of all on-air services
  • Required 24/7 maintenance support of the incoming and outgoing signals on multiplatform N-Screen (mobile streaming) equipment, networks, satellite and fibre
  • Shift work and on call support will be required
  • Install and commission new systems and equipment
  • Provide preventative maintenance and upgrades to all aspects of the broadcast facility
  • Provide technical support to all Operation teams
  • Support Pay Per View servers and automation
  • Set up satellite feeds for live events
  • Maintain daily logs of equipment maintenance
  • Support team in mission critical Unix (Linux) based infrastructure in a TV broadcast environment, Disaster Recovery, test, lab and development environments across networks
  • Support of implementation of VMWare and associated SAN storage systems
  • Support System Administration tasks, software and hardware deployments, system configuration, backups, system monitoring, performance tuning and troubleshooting
  • Involved in Installation and testing of Operating System patches and updates
  • Determine failing component and take corrective measures to minimize impacts to production environments
  • Support Bell TV, VOD and IPTV systems
  • Provide input on operational procedures, develop and maintain technical documentation
  • Knowledge sharing and training between other L2 technicians on system components as required
  • Minimize loss of services by quickly identifying and implementing corrective measures
  • Other duties as assigned by the manager of Service Support
Essential Qualifications / Competencies:
  • Knowledge of broadcast equipment, digital video compression Mpeg 2 / Mpeg 4, base band audio Analogue/PCM/Dolby, video NTSC/SDI/HD and data
  • Thorough knowledge of streaming technologies (Content delivery networks and Origin streaming servers)
  • Computer science, electrical university or college diploma or equivalent
  • Excellent analytical, problem-solving and decision-making skills
  • Strong attention to detail and accuracy
  • Service minded attitude
  • Must be a motivated self-learner
  • Ability to write technical documents
  • Ability to work in a matrix or shared services organizational model
  • Ability to work effectively in a high volume environment that is subject to frequent change
  • Provides operational support and quick resolutions for the organization's content management systems
  • Experience with video automated Quality control technologies would be an asset
  • Knowledge of various test instruments and transport stream analyzers
  • Recent experience in building and supporting VOD or IPTV systems
  • Knowledge of a broadcast environment compression technology (IP, HD-SDI, ASI, MPEG-2/4)
  • Hands-on experience in setting up and configuring encoder/transcoders, building video profiles for live and/or VOD
Preferred Qualifications / Competencies:
  • Demonstrated experience of UNIX/LINUS System Administration in a production environment
  • Knowledge of Internet (DNS, routing, networking, load balancers, firewalls, TCP-IP, UDP, multi-cast) network troubleshooting and provisioning
  • Experience with multi-tier large scale storage environments (SAN, NAS, Base tape)
  • Demonstrated working knowledge of SAN storage systems
  • Demonstrated experience and knowledge of virtualization technologies (VMWare 5.x, Hyper-V, UCS)
  • Knowledge of servers, automation systems, video routers and baseband equipment
  • Knowledge of satellite uplink facility
  • Knowledge of satellite signal acquisition
  • Knowledge of ASI, IP, Fibre and Cable signal flows and standards
Working Conditions:
  • Shift work, 24/7 operation
  • After-hours on call as required
  • Overnight maintenance as required
  • Permanent Full-time position


Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Flexible work profile: Mobile
Application Deadline: 04/04/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

Save for Later

About Bell

Canada’s largest communications provider, Bell is at the forefront in delivering world-leading broadband networks, the next-generation services consumers and businesses rely on, and the media content that Canadians want the most.

Joining the Bell team puts you at the centre as we connect Canadians with each other and the world. Recognized as one of Canada’s Top Employers for Young People and a Best Diversity Employer, Bell offers a wide range of career opportunities: network engineering, research & development, customer service, IT, media production, marketing, finance and many more.

Our more than 50,000 team members in every province and territory of the country work in an environment that promotes collaboration, creativity and professional growth, while the positive impact of Bell Let’s Talk is reflected in our award-winning mental wellness workplace programs.

If you’re looking to bring game-changing ideas to life, we encourage you to consider joining the Bell team.

Visit Employer Showcase