Customer Service Representative
in Moncton, NB

Moncton, NB
Relief / Casual
Entry Level
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At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking a casual call-in Customer Service Representative to join our team in Moncton, NB.

Duties and Responsibilities:

  • Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
  • Provide outstanding customer service to our customers
  • Working with the PAL Airlines team on developing new Customer Service initiatives and ideas
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights
  • Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
  • Other duties assigned


  • The successful candidate must have a minimum of 2 years' experience in providing customer service in a fast-paced environment
  • The ability to fluently speak both English and French
  • Must possess exceptional customer service skills
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
  • Must be able to work independently and in a team environment

We offer:

  • Personal travel privileges with PAL and interline agreements with multiple airlines
  • Defined Contribution Pension Plan
  • Employee Stock Purchase Plan
  • Employee Tuition Assistance Program
  • Employee and Family Assistance Programs

CLOSING DATE: Applications will be accepted until March 30, 2023.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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About PAL Airlines

When it comes to Charting Your Course, nobody does it better than PAL Airlines. We're not just talking about route maps - we're talking about career opportunities. Looking to move to a new province? We have operations across Atlantic Canada and Quebec. Looking to work for an employer who has a strong commitment to community? We work with organizations and initiatives across Eastern Canada, including our own PAL Kite Festival. However you want to chart your course in your professional career, it's likely that PAL Airlines has opporutnity for you.

PAL Airlines is proud to be the largest commercial airline operator east of Montreal. With extensive route networks across four provinces, we hire a diverse group of PALs to join our team in operations, cargo, charters and more.

Our PAL organization, is home to the PAL Airlines business unit, as well as PAL Aerospace, Air Borealis, PAL Aviation Services, PAL LLC, CarteNav Solutions, Atlantic Avionics and Moncton Flight College. Employing nearly 1,400 PALs worldwide, the success of our organization is a direct result of our team's drive, commitment and passion.

PAL Airlines is proud to be recognized as an 2020 Atlantic Canada Top Employer, for the second consecutive year. Interested in learning how you can become our newest PAL? Check out the opportunities below, or visit our recruitment portal at any time, Careers at PAL

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