Program Coordinator (RFT 1.0)
in Strathroy, ON

Strathroy, ON
Full-time - Permanent
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Competition Number: ouw5lfwa
Company Website:
Position at VON Canada (Ontario)
Requisition Details:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Community Supports
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes
Job Summary:
The Coordinator is responsible for providing support to the Manager(s) and for providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards, and quality management.
Key Responsibilities:
  • Assesses clients for services, monitors service delivery, and contributes to the development, evaluation, and promotion of relevant programs to support those processes.
  • Liaises with service providers, program coordinators, managers, and clients to ensure the quality of care and service.
  • Ensures client intakes and other relevant updates are completed and the appropriate program coordinator or supervisor has all information needed to begin service.
  • Provides resources, training, and other support to caregivers, other relevant staff, and volunteers to assist their efforts to care for clients and their families.
  • Communicates with staff on a regular basis to consult on resource needs, volunteer management issues, and other priority areas.
  • Provides orientation to new volunteers and staff on VON programs and services. When applicable this will include an introduction to VON's Commitment to Volunteers and Volunteer Policies and Procedures.
  • Assists in the recruitment and day-to-day coordination of volunteers to support client care.
  • Coordinates record management and statistical data collection for programs within the site.
  • Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
  • Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
  • Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
  • Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

External and Internal Relationships:
  • Timely communication and follow-up with clients, staff, and community partners/professionals as required

Education, Designations, and Experience:
  • Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
  • Minimum of 2 years of experience in community health or social services.
  • 2-3 years of experience in client/customer service and volunteer management is an asset.
  • 1-2 years of experience in program planning and evaluation is an asset.
  • Demonstrated understanding of the not-for-profit healthcare environment.
  • Demonstrated understanding of caregiver issues, the healthcare system and community resources.
  • Experience in providing education and training to staff and volunteers is an asset.
  • Experience in supporting individuals with mental and cognitive issues is an asset.
  • Experience working with seniors and adults with disabilities is an asset.
  • Education or experience in gerontology is an asset.

Skill Requirements:
  • Exceptional customer service skills.
  • Demonstrated commitment to working in an environment with high confidentiality and discretion.
  • Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
  • Excellent oral and written communication skills.
  • Strong attention to detail.
  • Able to work both independently and within a team.
  • Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
  • Ability to problem solve and adjust to rapidly changing priorities in a deadline.
  • Proficiency in Windows OS and MS Office Suite programs.
  • The use of Personal Protective Equipment (PPE) may be required

  • Must have a personal vehicle and possess both a current driver's license and proof of vehicle insurance.
  • A current and original copy of a satisfactory Criminal Records Check.
  • Current First Aid and CPR certification is required.
  • A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
  • The ability to speak French is an asset in French Designated areas.
  • The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.
VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at for further details.

In accordance with the Employer's policy, Mandatory Vaccination: COVID-19, it is required that all VON Canada Nova Scotia Branch, VON Canada Ontario Branch and VON Canada (National) employees, contractors, volunteers and students be fully vaccinated (subject only to legitimate established exemptions of a medical nature or where there is a valid human rights exception).
To facilitate this policy, all VON Canada employees, students, contractors and volunteers will be required to provide written attestation confirming that they are fully vaccinated and reasonable proof of vaccination status, inclusive of any government-issued documentation.

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About VON Canada

The power to change lives!

VON Canada has been leading care at home for over 125 years. Today, we are a highly-trusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities.

Our 6,300 employees and 6,500 volunteers deliver a wide range of vital health and wellness services, helping people remain healthy and at home for as long as possible.

With the help of our funders, donors, volunteers and committed staff, we offer dozens of programs and services across Ontario and Nova Scotia that provide real hands-on help to seniors, children, youth and adults who need extra support. We help Canadians stay healthy, live well and remain active. And, together with our clients and their families, we contribute to the health and improved quality of life of Canadians in their homes and communities, where they want to be.

We employ thousands of team members in the positions of:

  • Registered Nurses
  • Licensed/Registered Practical Nurses
  • Support Workers (PSWs, CCAs, Home Helpers)
  • Client Service Associates/Administrative Assistants
  • Nurse Managers
  • Community Support Program Coordinators
  • Corporate Services
  • And much more!

What we can offer you:

  • Competitive salaries and paid vacation time
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Travel compensation
  • Comprehensive orientation program
  • SMART phone provided to keep you connected during work time
  • The opportunity to make a difference in your community

Being a part of VON can open up a lifetime of opportunities through professional development, training and job growth. Come for the job, stay for the learning, the growth, and the chance to make a real difference in the lives of everyone you work with.

Live Every Day.

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