Manager, Real Estate Operations
in Toronto, ON

Toronto, ON
Full-time - Permanent
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Competition Number: 383057

Req Id: 383057 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we're revolutionizing how Canadians communicate.

If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


The Real Estate Services group is located in the Corporate Services division of Bell Canada, and manages the real estate portfolio of BCE and its subsidiaries. Our mandate is to provide all Bell Canada and BCE employees with efficient and dynamic work environments while helping the company meet its business objectives by optimizing its real estate portfolio. We are also responsible for the reliability of electro-mechanical systems and general maintenance of building infrastructure, including employee workspace, telecommunications facilities and equipment storage. 

We are currently seeking a Facility Manager – building operations to join our team.


  • Responsible for day-day operations of the facilities including but not limited to critical infrastructure equipment management, equipment maintenance and repairs, incident management, adherence to company and industry protocols, security and building operations technician(s). 
  • Provide technical input on project and work relating to a service requirement where SMOP's are being executed.
  • Responsible for developing building operations budgets for non-contract work.
  • Accountable for insuring building systems are maintained, upgraded to leading best practices and manufacturer's recommendations.
  • Respond to system failures with Building Technicians and Contractors thus protecting building infrastructure, services operations from interruptions/malfunctions.
  • The proponent has strong mechanical and electrical operations experience with Uninterruptible Power Supply (UPS), emergency power Generators, Electrical Distribution,
  • Commercial Power, HVAC (heating, ventilation & air conditioning), building controls, plumbing & Fire
  • Detection and Suppression Systems. 


The Manager – Building Operations has overall accountability of the following:

  • Oversight and Management of operational activities being performed by technical staff, both technicians and contractors;
  • Ensure zero network failures through a prudent maintenance and operating program;
  • Respond and coordinate activities related to the recovery of any building system failure;
  • Procedures and programs: Emergency Operations Procedures (EOP), Health and Safety, Risk Management inspections, Crisis Simulations, and other issues related to the building;
  • Supervise building system operations to ensure optimum building environment for operations and office functions with zero tolerance for failure. These systems include heating, ventilating, air conditioning, plumbing, electrical, standby power, life safety, security, structural, architectural landscaping, road works and paving;
  • Plan, schedule and prepare SMOP/MOP/Live Work permits for critical equipment preventative maintenance in alignment with the client's business embargo dates;
  • Maintain equipment documentation: as-built drawings, specifications, shop drawings, operating manuals, samples and warranties;
  • Ensure that monitoring systems are functional and work with various systems to manage business risk;
  • Identify and address SOP (Single Points of Failure);
  • Monitor equipment capacity and growth trends for all building E/M systems;
  • Work closely with main internal client users to forecast load changes on E/M systems;
  • Review Capital Replacement Programs & Budgets;
  • Supervise/mentor of building technical resources as required; 
  • Ensure technicians are assisted, supervised, trained and followed in order to ensure all services are provided on a timely and professional manner;
  • Reviews and evaluates performance of unionized employees under is direct supervision;
  • Ensure that the technicians and contractors working on site comply with Occupational Health and Safety requirements and the right PPE is used at all times;
  • Ensure all service contracts are properly managed;
  • Oversees vendor/contractor services. Ensures optimum value and service is provided;
  • Assist Procurement in establishing scope of work for new and renewed contracts and services. ;
  • Support best practices to reduce energy consumption;
  • Annual updating of Key Facility Assessment;
  • Maintain and enforce health, safety and environmental procedures to ensure compliance with applicable laws, regulations and permit conditions;
  • Attend projects/site meetings and support the Project/Operations team on delivery of projects as required;
  • Issue PO and approve expenses incurred in his area of responsibility to ensure that they are in line with the established budgets;

Other duties:

  • Communicate with Building Technicians and Contractors when required for call-outs and escalation if required.
  • Additional support as required during heavy workload periods, overhauls or emergency conditions
  • Ensure environmental policies, RBQ, TSSA and ESA codes are adhered to.
  • May be required to work after hours or on weekends to perform intrusive work and/or respond to emergencies.


  • Facility Management accreditation i.e. BOMA, RPA and FMA preferred.
  • Seven or more years of experience managing the critical operations and/or maintenance of an industrial facility.
  • Knowledge and understanding of (DDC, BAS systems, etc.).
  • Strong trouble shooting skills. 
  • Detail and process oriented.
  • Knowledge on Security & Life Safety protocol and procedures 
  • Strong computer skills: Microsoft Office suite.
  • Strong time management and communication skills (verbal and written).
  • Strong interpersonal skills/ Customer service skills.
  • Experience Managing Technical Staff



Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Ontario : Toronto || Canada : Ontario : Etobicoke || Canada : Ontario : Mississauga || Canada : Ontario : Newmarket || Canada : Ontario : Scarborough 
Flexible work profile :
Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 08/19/2022 

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

Company Website:
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About Bell

Canada’s largest communications provider, Bell is at the forefront in delivering world-leading broadband networks, the next-generation services consumers and businesses rely on, and the media content that Canadians want the most.

Joining the Bell team puts you at the centre as we connect Canadians with each other and the world. Recognized as one of Canada’s Top Employers for Young People and a Best Diversity Employer, Bell offers a wide range of career opportunities: network engineering, research & development, customer service, IT, media production, marketing, finance and many more.

Our more than 50,000 team members in every province and territory of the country work in an environment that promotes collaboration, creativity and professional growth, while the positive impact of Bell Let’s Talk is reflected in our award-winning mental wellness workplace programs.

If you’re looking to bring game-changing ideas to life, we encourage you to consider joining the Bell team.

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