From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
At Intact, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.
About the role
We're looking for a Bilingual Customer Service Representative, Claims Management Services to join our growing team!
As a Bilingual Customer Service Representative, you will provide support for travel and credit card claims with the ability to act decisively and a high degree of autonomy. This role can be based out of our Mississauga ON, Moncton NB, Dartmouth NS or St. John's NL office and requires flexibility to work shifts between the working hours are 8-8pm EST M-F and Sat 9-5pm EST.
What you'll do here:

• You are motivated, passionate and driven to succeed. You take ownership of your work to make a real difference. When you need to deliver, you stay focused on the outcome you want to achieve and ensure your final product is the best you can make it.
• You have a strong customer focus as you deliver world class service by responding to all new claims and create a positive client experience by understanding and meeting the customers' needs.
• You are open and informative in your communications. You understand different perspectives and cultures and are able to navigate through travel and credit card claims process with ease.
• You enjoy pioneering new ways of working and don't mind being taken out of your comfort zone. You are resilient and have the ability to adapt in a rapidly evolving environment.
• Your team is important to you contribute to your team's success by exceeding targets and being an active team player.
• You love to learn and develop. You are passionate about insurance and continuing education.

Qualifications
What you bring to the table:

• 1 year experience in a call centre environment (in a queue) is preferred or previous customer service experience with a proven history of strong customer focus
• Strong verbal and written communication skills, Bilingual in French is required
• Insurance industry experience is beneficial
• Degree/Diploma in a relevant field and/or professional qualification
• Experience within a changing environment and a process improvement mindset
• You are enthusiastic and excited to enroll and take the path towards completion of the CIP designation.

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle

Flexible Work Arrangements
Starting in March, team members can choose whether to work at the office or work from home (minimal exceptions where role required in office). In May, we will introduce our flexible hybrid approach which will give us all the best of both worlds. Time spent in office will be guided by each team's need for in-person connections. There will be no minimum/maximum days spent requirements.
Closing Statement
We are an Equal Opportunity Employer
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Click here to review other important information about the hiring process , including background checks, internal candidates, and eligibility to work in Canada.
This posting closes on March 23, 2022 at 11:59PM.
Referral Bonus
This role is eligible for employee referral bonus. #myReferrals1000
Indeed Sponsored
IN-ATL
LinkedIn Sponsored Tag
#LI-ATL
LinkedIn Sponsored Location
#LI-Hybrid