Service Manager
in Miramichi, NB

Miramichi, NB
Full-time - Permanent
Management
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We are the Maritimes' John Deere Dealership with 15 locations to serve you.
We are looking for a skilled, dedicated person to fill the position of Service Manager at our Miramichi, NB location. 

Must be Bilingual.

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Responsibilities

Reporting to the Branch Manager/Corporate Aftermarket Manager, the Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

As a leader of service operations, the Service Manager will

  • Maintain a safe environment and ensures customer satisfaction by enforcing company policies, processes and procedures.
  • Successfully communicate job expectations, monitors job results and coaches employees to achieve optimal results
  • Ensure all manufacturer warranty procedures are followed by service department staff.
  • Utilize business systems to create and monitor work/repair orders
  • Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates.
  • Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
  • Monitor department efficiencies, operational budget, and expenses.
  • Actively participates in recruiting, staffing and development of training plans for all service department staff.

Qualifications

The ideal candidate will have:

  • Above average computer skills, preferably with experience using Microsoft Office.
  • 2-3 years experience in supervisory role (Shop Foreman, Lead Hand, Supervisor, etc.) or equivalent.
  • A proven ability to effectively communicate with team members to achieve desired results.
  • A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
  • Experience in the agricultural, heavy equipment, or related industry considered an asset.
  • Must be bilingual.

Work With Us

Why work with us


We offer full time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, bonus, family health benefits and company pension plan.


Please submit your resume today!

Company Website: http://www.green-diamond.ca
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About Green Diamond Equipment Ltd.

Our company is like the John Deere equipment we sell; held together by integrity, experience, pride, quality, and customer service. Each of our over 300 people across 15 Maritime locations live these values every day. We are proud to have been selling equipment to homeowners, farmers, landscapers, construction companies, golf course owners etc. for over thirteen years as Green Diamond Equipment.

As a Maritime owned and operated company, under the leadership of CEO Tina Sears, we have grown quite a bit since 2007. We started out as a joint venture with PEI Farm Equipment and Planter's Equipment. We have added new stores and acquired MacLeod's in Nova Scotia and merged with Reddin Equipment in PEI to bring us to our total of 15 branches across the three Atlantic provinces to serve you.

With the merger between Green Diamond Equipment and Reddin Equipment in 2016, we inherited the Bombardier Recreational Products (BRP) line and now have 3 dealerships that are combination John Deere and BRP stores: Stratford and Summerside, PEI and Grand Falls, NB as well as a stand-alone BRP store in Sydney, NS. www.greendiamondpowersports.ca

Our steady growth across the Maritimes shows our ongoing commitment to our customers, our team and John Deere. We have the right people, in the right roles, working with clear direction and focusing on continuous improvement.

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