Bi-Lingual Customer Service Representatives

Do you have experience working in a call center? Do you dream of a call center position that DOES NOT make outbound calls have targets to reach or sell products? Are you a compassionate person who wants to help others with their health and wellbeing? We are seeking professional, Bi-Lingual Customer Service Representatives to join our client’s team in either Moncton, NB or Dartmouth, NS. This is a permanent, full-time position, Monday to Friday, no weekends with a starting salary of $36, 210 per year plus incentives plus 100% employer paid benefits from day 1! All training and equipment will be provided by the client in order to complete tasks. This position will start as a work from home and eventually transition back into the office. Please apply if you have what we are looking for.
Bi-Lingual Customer Service Representative Responsibilities:
• Respond to inquiries related to health care benefits, program eligibility, payment related information, and other general inquiries
• Assess and resolve any challenging situations and provide effective strategies, aiming for a first-call resolution
• Are committed to excellence in customer service; providing the highest level of dedication in all service areas
Bi-Lingual Customer Service Representative Qualifications:
• Minimum high school diploma, prefer training and education and/or relevant working experience in customer service or health
• Must have at least 2 years Contact Centre experience
• Strong technical skills â€" can multitask between multiple software applications simultaneously
• Must be bi-lingual (French/English)
• Reside in either Nova Scotia or New Brunswick

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About Advantage Personnel

We are leaders in our industry with over three decades of experience in matching the right employees to the right positions. Our business is built on long term, value building relationships, and exceeding expectations every time.

We have been providing clients with innovative workforce solutions across Canada and providing individuals with meaningful jobs, work placements, and careers across many industries.

We have locations in St. Johns, Dartmouth, Moncton and Saint John on the East Coast. With additional locations in Montreal, Ottawa, Kingston, Scarborough, Mississauga, Brampton, Burlington and Cambridge.

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