Station Supervisor Quebec City (YQB)

At PAL Airlines we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, Service with a Smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking a Station Supervisor to join the PAL team in Quebec City, QC.


  • Provide supervision and direction to the Customer Service Representatives at the station;
  • Plan and adjust work schedules and assign duties to meet customer demands and operational requirements;
  • Establish and maintain high standards of customer service and efficient functionality of station;
  • Identify key issues, creatively and strategically overcome internal challenges or obstacles;
  • Ensure sufficient staffing levels for efficient and effective operations;
  • Ensure that all staff members receive proper training on job duties, corporate policies and applicable regulations;
  • Provide coaching and mentoring and conduct probationary and performance evaluations;
  • Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded;
  • Complete analysis on collected customer related data and identify trends;
  • Other related duties as assigned.


  • Minimum of three (3) to five (5) years' experience as a Customer Service Representative or equivalent time in a Supervisory role;
  • Possess a high level of professionalism and dedication to customer service excellence;
  • Proficient in Microsoft Office Suite of Products;
  • Embrace personal accountability and responsibility;
  • Must possess strong organizational and decision making skills; 
  • Ability to manage multiple tasks while prioritizing and managing tight deadlines;
  • Excellent verbal and written communication skills;
  • Bilingual in English and French.

Work With Us

PAL Airlines is an equal opportunity employer, only those individuals selected for an interview will be contacted.

Apply Now

About PAL Airlines


When it comes to Charting Your Course, nobody does it better than PAL Airlines. We're not just talking about route maps - we're talking about career opportunities. Looking to move to a new province? We have operations across Atlantic Canada and Quebec. Looking to work for an employer who has a strong commitment to community? We work with organizations and initiatives across Eastern Canada, including our own PAL Kite Festival. However you want to chart your course in your professional career, it's likely that PAL Airlines has opporutnity for you.

PAL Airlines is proud to be the largest commercial airline operator east of Montreal. With extensive route networks across four provinces, we hire a diverse group of PALs to join our team in operations, cargo, charters and more. 

Our PAL organization, is home to the PAL Airlines business unit, as well as PAL Aerospace, Air Borealis, PAL Aviation Services, PAL LLC, CarteNav Solutions, Atlantic Avionics and Moncton Flight College. Employing nearly 1,400 PALs worldwide, the success of our organization is a direct result of our team's drive, commitment and passion. 

PAL Airlines is proud to be recognized as an 2020 Atlantic Canada Top Employer, for the second consecutive year. Interested in learning how you can become our newest PAL? Check out the opportunities below, or visit our recruitment portal at any time, Careers at PAL 


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