Reservations Agent

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!

We are currently seeking Bilingual Reservations Agents to join our team in Quebec City, QC.


  • Quote fares and book flights for customers;
  • Provide customers with necessary information connected with flights;
  • Communicate with customers to determine individual needs;
  • Must make use of excellent communication and sales skills;
  • Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;
  • When necessary, identify and implement solutions to meet evolving industry and customer needs;
  • Other assigned duties as required.


  • Must be bilingual in French and English
  • Completion of secondary schooling in a related field Is preferred
  • Collage diploma in a related field is preferred
  • 1+ years of customer service experience is required
  • 1+ years in a sales role is required
  • Experience in Travel and Tourism is preferred

Work With Us

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.

Apply Now

About PAL Airlines


When it comes to Charting Your Course, nobody does it better than PAL Airlines. We're not just talking about route maps - we're talking about career opportunities. Looking to move to a new province? We have operations across Atlantic Canada and Quebec. Looking to work for an employer who has a strong commitment to community? We work with organizations and initiatives across Eastern Canada, including our own PAL Kite Festival. However you want to chart your course in your professional career, it's likely that PAL Airlines has opporutnity for you.

PAL Airlines is proud to be the largest commercial airline operator east of Montreal. With extensive route networks across four provinces, we hire a diverse group of PALs to join our team in operations, cargo, charters and more. 

Our PAL organization, is home to the PAL Airlines business unit, as well as PAL Aerospace, Air Borealis, PAL Aviation Services, PAL LLC, CarteNav Solutions, Atlantic Avionics and Moncton Flight College. Employing nearly 1,400 PALs worldwide, the success of our organization is a direct result of our team's drive, commitment and passion. 

PAL Airlines is proud to be recognized as an 2020 Atlantic Canada Top Employer, for the second consecutive year. Interested in learning how you can become our newest PAL? Check out the opportunities below, or visit our recruitment portal at any time, Careers at PAL 


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