Manager, IT Operations

TD Description
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Department Overview
Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.
There's room to grow in all of it.
Job Description
About This Role
We are looking for someone to manage a team of motivated IT professionals who care about client service and deliver IT Operations services, support and solutions. You'll be immersed in work that matters. As a team leader, you'll inspire others with the results you deliver.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

• Manage operations, support and management of products, systems, applications and services.
• Drive incident, product and change management and production readiness for new environments, champion simplification, automation plus end-to-end capacity and performance management.
• Oversee metrics.
• Manage crisis situations, oversee issue escalation and resolution.
• Coordinate incident rand service quality reviews.
• Support, participate, lead in developing your area's strategy.
• Manage how systems, projects and technical interfaces are integrated to deliver legendary client service and efficient systems operation.
• Lead environment development and configuration from conceptualization through stabilization using various platforms.
• Lead effort to test, debug, performance analyze and document environment components.
• Create, maintain an environments database for an application portfolio.
• Research. Innovate. Offer suggestions on building, buying and reusing system components.
• Negotiate, document project deliverables, timelines, charters, costing, governance.
• Identify IT service partners, develop business cases.
• Educate clients on technology choices. consult on system strategy, architecture and design, industry trends, help them with technical literacy to help them make informed decisions.
• Set TD's technology operations and manageability standards.
• Monitor service levels, set targets, take action.
• Follow process management discipline for change management of all systems managed.
• Maintain effective dialogue with regulatory bodies and standards organizations.
• Respect TD's technology delivery practices, standards, project management disciplines.
• Produce sound business cases with focus on reusability, scalability, innovation, and enterprise-wide solutions.
• Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.

Job Requirements
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• Graduate Degree preferred.
• 7+ years relevant experience.
• Ability to manage multiple teams and/or projects (including financials) with increasing degree of complexity and broad scope.
• Ability to work independently and often autonomously in the management of projects, teams and operational disciplines and apply strategic thinking throughout the execution of work plans.
• Confidence in managing system enhancements, new releases or projects typically focused on a specific product/system/application of moderate scope and complexity;.
• Diverse, innovative thinking with respect to reusability of architecture and processes.
• Sound management techniques, experience in problem resolution and development of strategies for operational improvement.
• Drive to boost your knowledge and expertise by staying abreast of industry and business trends.
• Willingness to work closely and effectively with clients, stay connected to business needs and direction.
• Leadership in growing team expertise to align with demand and TD's business and technology direction; assess team capabilities, identify ways to provide and enhance value delivered.

Additional Information
Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.