Contact Centre Representative
Butterfield Support Services (Halifax) Limited
Halifax, NS
Closed
Job Details:
Butterfield Support Services (Halifax) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world's leading, independent offshore bank and trust company.
We are seeking an excellent communicator and problem solver to join the Contact Centre team. The Contact Centre Associate will provide the highest level of customer service for a full range of banking products and services to internal and external customers through the Bank's electronic and telecommunications channels. This position will report to the Team Lead, Contact Centre.
Your responsibilities will include:
- resolving client queries and requests to completion through electronic and telecommunications channels, i.e., e-mail, internet banking systems, facsimile and telephone
- where required, escalating issues to the appropriate specialist or department
- reviewing daily system-generated reports and proactively contacting clients using diplomacy and problem-solving skills in order to resolve a range of issues
- approving or declining cheques or debits to overdrawn accounts in accordance with the Contact Centre policies and procedures
- remaining current on the features and benefits of all Bank products and services, including rates and fees
Your qualifications and skills include:
- post-secondary education combined with at least two years' customer service experience
- excellent communication and interpersonal skills
- familiar with customer service practices and conflict resolution techniques
Why Butterfield?
Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values-approachable, collaborative, empowered and impactful-we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.
