Job Title or Location

Service Advisor/Warranty Administrator

Job Details:
In-person
Full-time
Experienced

Lounsbury Heavy-Duty Truck Center in Moncton is looking for a Service Advisor/Warranty Administrator. We are seeking someone who is customer focused with a background in sales.

  • Must be available to work scheduled shifts between the hours of 7:30am and 9pm.
  • Must be available to work Saturdays on a rotational basis.
Responsibilities
  • Be the dealership's first-line of Exceptional Customer Service, establishing trust and rapport with customers
  • Scheduling of service work in the service department
  • Consulting with customers the recommended or required services for their truck required during each visit
  • Documenting customers concerns to insure accurate communication to technicians, so vehicles are fixed right "The First Time",
  • Maintaining contact with customer while vehicle is being repaired
  • Issue purchase orders
  • Checking and advising customers if repairs are approved under warranty
  • Follow-up calls with customers regarding services, recalls, campaigns and promotions to book appointments
  • Open and close repair orders in a timely manner
  • Other duties may be assigned as necessary
Qualifications
  • College diploma in business administration, sales, and/or marketing is an asset
  • 2 years' experience in customer service, sales or similar role
  • Strong focus on customer service
  • Experience in the truck industry, rental or automotive industry is an asset
  • Strong Computer Skills: CDK experience an asset
  • Strong interpersonal skills, customer service skills, and troubleshooting skills
  • A good team player, has a sense of urgency and has the ability to multi-task
  • Good work ethic
Work With Us

The Lounsbury Group of Companies is committed to investing in our employees through training programs and a great work environment, plus:

  • Competitive Wages
  • Group Benefit Plan including health, dental, vision, life insurance, short-term disability and long-term disability that begin on Day 1 of employment
  • Employee discounts on cars and furniture
  • Career growth and continuous development
  • Respectful and cohesive working environment with strong company values
Company Website: http://www.lounsburytruck.com/
#Skilled Trades and Labour jobs

About Lounsbury Heavy-Duty Truck Limited

About Lounsbury Heavy-Duty Truck Limited

The Lounsbury Group has successful retail operations in New Brunswick, covering the entire province from north to south. Lounsbury's greatest accomplishment is the ability to have grown our business in a diverse environment of bilingual communities. Lounsbury Group employs over 400 employees in its automotive dealerships, heavy-duty truck dealerships, brand name home furnishing stores, and our own independent leasing company. We are a company which has rejuvenated itself continues to remain leaders in our respective businesses. Our network of operations covers the region and our corporate goodwill has enabled us to develop strong relationships in the communities we serve.

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