Customer Service Agent

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service Skills, then we want you on our Customer Service team!


PAL Airlines is currently seeking a part-time and full-time Customer Service Agent to join our team in Mont-Joli, QC.

Responsibilities

  • Assist Customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance to our Customer Service policies, company procedures and safety and regulatory processes;
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
  • Provide Outstanding Customer Service to our Customers;
  • Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
  • Work closely with all departments of PAL Airlines to ensure our Customer`s experience is an enjoyable one from origin to destination.

Qualifications

  • The successful candidate must have a minimum of 2 years' experience in providing Customer Service in a fast pace environment;
  • The ability to fluently speak both English and French;
  • Must possess exceptional Customer Service skills;
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making;
  • Must be able to work independently and in a team environment;
  • Must be able to obtain a clear Record of Conduct.

Work With Us

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.

Apply Now

About PAL Airlines

 

When it comes to Charting Your Course, nobody does it better than PAL Airlines. We're not just talking about route maps - we're talking about career opportunities. Looking to move to a new province? We have operations across Atlantic Canada and Quebec. Looking to work for an employer who has a strong commitment to community? We work with organizations and initiatives across Eastern Canada, including our own PAL Kite Festival. However you want to chart your course in your professional career, it's likely that PAL Airlines has opporutnity for you.

PAL Airlines is proud to be the largest commercial airline operator east of Montreal. With extensive route networks across four provinces, we hire a diverse group of PALs to join our team in operations, cargo, charters and more. 

Our PAL organization, is home to the PAL Airlines business unit, as well as PAL Aerospace, Air Borealis, PAL Aviation Services, PAL LLC, CarteNav Solutions, Atlantic Avionics and Moncton Flight College. Employing nearly 1,400 PALs worldwide, the success of our organization is a direct result of our team's drive, commitment and passion. 

PAL Airlines is proud to be recognized as an 2020 Atlantic Canada Top Employer, for the second consecutive year. Interested in learning how you can become our newest PAL? Check out the opportunities below, or visit our recruitment portal at any time, Careers at PAL 

 

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