Customer Care Centre Manager
Hickman Automotive Group
St. John's, NL
Closed
Job Details:
Do you have a passion for driving results, working with people and delivering exceptional customer experiences? Do you have demonstrated management experience in successfully motivating and managing a team? If so, we have the opportunity you have been looking for!
Hickman Automotive Group is looking for a Customer Care Centre Manager to join our team at our Customer Care Centre in St. John's. If you are an energetic and motivated individual who is has a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, you may be exactly who we are looking for!
- Report to, and work closely with, the Director of Marketing & Customer Experience.
Effective management of the CCC team, including recruitment, selection, training and instruction to ensure employees deliver a high standard of customer service.
- Provide ongoing coaching and development of CCC team members.
- Deliver continuous training and development to keep employees up to date on the organization's products and services.
- Develop performance targets and continuously measure if performance objectives align with organizational goals.
- Generating and maintaining daily, weekly and monthly reports.
- Manage and coordinate the workflow of the CCC's customer service team and maintain schedules for follow up.
- Provide marketing and campaign support to the Director of Marketing & Customer Experience and Hickman Automotive Group branches.
- Manage phone administration for the organization including phone, voicemail set-up, call routing and dealing with day-to-day phone issues.
- Generate lists for mass call-outs for Hickman Automotive Group branches.
- Ensure ongoing and effective communication within the CCC and Hickman Automotive Group branches, as required.
- Possess a positive attitude, dependable, strong communication and organizational skills, be approachable, and provide feedback to team members when required.
- Demonstrated skills, knowledge and experience in people management.
- Demonstrated skills, knowledge and experience in a customer service environment.
- Strong work ethic.
- Computer literacy in word processing, database management and page layout.
- Well developed team building skills.
- Above average time management and organizational skills.
- Excellent interpersonal, telephone and communication skills and an ability to project a professional company image.
- Ability to effectively relate to customers, establish rapport and build relationships in a positive and professional manner.
You'll love working here! Hickman Automotive Group has been a leading business in our province for over 110 years and we're now over 450 employees strong. But we're not resting on our laurels-we're continually growing, evolving and innovating. We offer plenty of training programs as well as opportunities for growth, advancement and leadership. Best of all, you'll get to do the work you love, surrounded by others who bring the same passion and excellence to their work as you do.
If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume, on or before December 27th, 2019.
Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
