Warranty Coordinator (18 Month Contract)

Leavitt Industrial Group is a long-term owner and operator of industrial-focused businesses across North America. Formerly known as Venturis Capital, our organization has spent decades building and investing in strong, service-driven businesses. We have grown into a distinct group of aligned companies that support a broad spectrum of industrial sectors.

Our approach is steady and proven. We acquire and support businesses with strong leadership, a people-first culture, and the potential to grow. We believe in growing with our people, not just our numbers. Our group is built on trust, earned through performance, and reinforced through consistency.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage manufacturer warranty claims from initial review through submission, payment and resolution

Essential Duties & Responsibilities

As the Warranty Coordinator your key responsibilities will include:

• Review service reports, technician documentation, labour, parts and repair costs to ensure warranty claims are accurate and complete
• Verify warranty eligibility and compliance with OEM policies, procedures and submission deadlines
• Prepare, submit and manage warranty claims through to payment or resolution, including appeals and disputed claims
• Monitor warranty work in progress, outstanding claims and credit memos to support timely financial recovery
• Process and reconcile OEM warranty credits, investigate discrepancies and ensure accurate cost allocation
• Complete equipment warranty registrations, receiving inspections and required in-service documentation
• Maintain accurate warranty records across ERP, CRM and manufacturer systems
• Coordinate warranty campaigns, service bulletins, failed parts returns and new product warranty requirements
• Provide warranty guidance to Service, Parts, Sales, customers and OEM partners across Canada and the US
• Track and report warranty KPIs, including claim volumes, recovery rates, outstanding claims and registration accuracy
• Identify opportunities to improve claim quality, reduce processing delays and streamline warranty processes
• Support ERP system changes, process standardization and team coverage as required

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• High school diploma or equivalent required; post-secondary education in business administration or a related field is an asset
• One to three years of experience in warranty administration, dealership service operations or a similar role preferred
• Experience in material handling, heavy equipment, automotive or industrial equipment is an asset
• Ability to interpret technical repair documentation and understand basic mechanical terminology
• Strong computer skills, including Microsoft Office, particularly Excel; experience with ERP systems and manufacturer warranty portals is an asset
• Strong analytical, organizational and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage competing priorities, meet deadlines and work independently
• High level of accuracy, accountability and attention to detail
• Collaborative, customer-focused approach with a willingness to learn and improve processes

Benefits & Perks

Leavitt Industrial Group is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay range for this role is: $50,000 to $60,000 per year depending on experience.

This is an onsite role based in Langley, British Columbia. This is an 18-month full-time contract position.

Leavitt Industrial Group would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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