Product Manager - Senior (Healthcare)

Job Title: Product Manager – Senior (Healthcare)

Location: Toronto, Ontario, Canada

Work Model: Hybrid

Duration: 6 Months

Extension: 1 Time

Project Description

The Agency requires a Senior Product Manager to support the Enterprise Pub/Sub Applications Team. The resource will define product direction and prioritize application and workflow changes required to integrate The Agency services with the Enterprise Pub/Sub capability, which is based heavily on FHIR Subscription and SubscriptionTopic. The work will support the transition from scheduled polling to event-driven information exchange while balancing clinical value, operational readiness, technical dependencies, and delivery capacity.

The role will translate clinical, business, operational, and technical needs into a clear product roadmap and prioritized delivery backlog. The resource will work with stakeholders across The Agency, delivery teams, application owners, vendors, privacy, security, architecture, and operations to define outcomes, refine features, establish acceptance criteria, resolve competing priorities, coordinate releases, and measure adoption and value. The role requires sufficient knowledge of digital health and FHIR-based integration to make informed product decisions.

Must Haves

• Senior product management experience for complex digital health or enterprise integration products, including product vision, strategy, roadmaps, feature prioritization, backlog management, scope trade-offs, and outcome-based planning. 25 Points
• Stakeholder and requirements management experience across clinical, business, technical, privacy, security, operational, and vendor groups, including discovery, facilitation, alignment, decision-making, expectation management, and conflict resolution. 25 Points
• Ontario digital health and interoperability experience, including clinical workflows, FHIR APIs, FHIR Subscription and SubscriptionTopic, HL7 v2 concepts, privacy, security, and provincial digital health integration considerations. 25 Points
• Iterative product delivery experience, including epics, features, user stories, acceptance criteria, backlog refinement, release planning, business acceptance, operational readiness, dependency and risk management, product metrics, and production feedback. 25 Points
• Public Sector Experience: must have

Description / Responsibilities / Skills

Responsibilities:

• Assess polling-based integrations and workflows, identify opportunities for event-driven delivery, and prioritize the application changes that provide the greatest clinical and operational value.
• Work with architecture and delivery teams to shape features involving FHIR Subscription, SubscriptionTopic, notification workflows, APIs, queues, and downstream application changes, ensuring that product requirements remain technically feasible and testable.
• Maintain clear product communications, including roadmap updates, priority rationale, release objectives, delivery status, decisions, risks, and changes affecting stakeholders.
• Support change adoption, operational transition, production feedback, issue triage, continuous improvement, and knowledge transfer for the delivered Enterprise Pub/Sub application capabilities.

Desired Skills:

• Experience with FHIR Subscription and SubscriptionTopic, including event triggers, filters, subscription lifecycle, notification delivery, and their use in event-driven clinical workflows.
• Experience with The Agency or comparable provincial digital health services, EMR or HIS integrations, clinical workflows, and healthcare interoperability standards.
• Experience using product analytics, service metrics, stakeholder feedback, adoption measures, and benefits tracking to evaluate outcomes and guide roadmap decisions.

Deliverables

• Current-state and target-state workflow documentation identifying polling-based processes, event-driven opportunities, expected product outcomes, and migration priorities.
• Stakeholder maps, engagement plans, workshop outputs, decision records, priority rationale, scope boundaries, assumptions, and approved trade-offs.
• Product metrics and reporting for adoption, workflow timeliness, service quality, stakeholder satisfaction, reduction of polling, benefits realization, and continuous improvement.
• Product communications, roadmap updates, release summaries, operating model inputs, change and adoption materials, and stakeholder-facing documentation.
• A transition-ready product backlog, documented outstanding priorities, decision history, known risks, operational considerations, and knowledge-transfer materials.

Experience & Skill Set Requirements

Desired Skills:

• Experience with The Agency or comparable provincial digital health services, EMR or HIS integrations, clinical workflows, and healthcare
• Product experience with cloud-based platforms, APIs, asynchronous messaging, operational monitoring, service reliability, and shared enterprise integration capabilities.
• Experience delivering products in regulated healthcare environments with privacy, security, accessibility, auditability, and personal health information requirements.
• Experience using product analytics, service metrics, stakeholder feedback, adoption measures, and benefits tracking to evaluate outcomes and guide