Sr. Product Manager for Enterprise Pub/Sub Applications in Toronto, ON Hybrid (3 days onsite)

Job Title: Sr. Product Manager for Enterprise Pub/Sub Applications

Description:

The Agency requires a Senior Product Manager to support the Enterprise Pub/Sub Applications Team. The resource will define product direction and prioritize application and workflow changes required to integrate The Agency services with the Enterprise Pub/Sub capability, which is based heavily on FHIR Subscription and Subscription Topic. The work will support the transition from scheduled polling to event-driven information exchange while balancing clinical value, operational readiness, technical dependencies, and delivery capacity. This role will translate clinical, business, operational, and technical needs into a clear product roadmap and prioritized delivery backlog. The resource will work with stakeholders across The Agency, delivery teams, application owners, vendors, privacy, security, architecture, and operations to define outcomes, refine features, establish acceptance criteria, resolve competing priorities, coordinate releases, and measure adoption and value. This role requires sufficient knowledge of digital health and FHIR-based integration to make informed product decisions.

• Senior-level product management experience for complex digital health, integration, or enterprise application products, including product strategy, roadmaps, feature prioritization, backlog management, and outcome-based planning.
• Strong stakeholder management experience across clinical, business, technical, privacy, security, operational, and vendor groups, including facilitation, expectation management, conflict resolution, and transparent prioritization decisions.
• Demonstrated experience translating user and business needs into epics, features, user stories, workflow requirements, acceptance criteria, release scope, and implementation priorities for iterative delivery teams.
• Ontario digital health and interoperability experience, including clinical workflows, FHIR APIs, FHIR Subscription and SubscriptionTopic, HL7 v2 concepts, privacy, security, and integration with provincial digital health services.
• Experience leading product planning, refinement, demonstrations, business acceptance, release readiness, dependency management, risk management, adoption measurement, and continuous improvement for production services.

• Establish and maintain the product vision, objectives, intended outcomes, and roadmap for Enterprise Pub/Sub application integrations and workflow changes.
• Continuously prioritize the delivery backlog using clinical value, stakeholder needs, operational impact, delivery capacity, risk, dependencies, and strategic alignment.
• Engage clinicians, business owners, application teams, vendors, architecture, privacy, security, operations, and delivery teams to discover needs, validate problems, and align on product decisions.
• Translate approved needs into epics, features, user stories, workflow requirements, acceptance criteria, non-functional expectations, and clear definitions of completion.
• Assess polling-based integrations and workflows, identify opportunities for event-driven delivery, and prioritize the application changes that provide the greatest clinical and operational value.
• Work with architecture and delivery teams to shape features involving FHIR Subscription, SubscriptionTopic, notification workflows, APIs, queues, and downstream application changes, ensuring that product requirements remain technically feasible and testable.
• Lead planning, backlog refinement, feature reviews, demonstrations, and acceptance activities so delivery teams understand priorities, intended outcomes, and acceptance expectations.
• Manage cross-team dependencies, scope boundaries, assumptions, risks, decision records, and priority trade-offs, escalating unresolved issues with clear options and impacts.
• Coordinate release scope, stakeholder validation, business acceptance, operational readiness, privacy and security reviews, communications, and transition activities.
• Define product measures for adoption, workflow timeliness, service quality, stakeholder satisfaction, reduction of polling, and other agreed outcomes, and use evidence to guide subsequent priorities.
• Maintain clear product communications, including roadmap updates, priority rationale, release objectives, delivery status, decisions, risks, and changes affecting stakeholders.
• Support change adoption, operational transition, production feedback, issue triage, continuous improvement, and knowledge transfer for the delivered Enterprise Pub/Sub application capabilities.

• Experience with FHIR Subscription and SubscriptionTopic, including event triggers, filters, subscription lifecycle, notification delivery, and their use in event-driven clinical workflows.
• Experience with The Agency or comparable provincial digital health services, EMR or HIS integrations, clinical workflows, and healthcare interoperability standards.
• Product experience with cloud-based platforms, APIs, asynchronous messaging, operational monitoring, service reliability, and shared enterprise integration capabilities.
• Experience delivering products in regulated healthcare environments with privacy, security, accessibility, auditability, and personal health information requirements.
• Experience using product analytics, service metrics, stakeholder feedback, adoption measures, and benefits tracking to evaluate outcomes and guide roadmap decisions.

• Senior product management experience for complex digital health or enterprise integration products, including product vision, strategy, roadmaps, feature prioritization, backlog management, scope trade-offs, and outcome-based planning.
• Stakeholder and requirements management experience across clinical, business, technical, privacy, security, operational, and vendor groups, including discovery, facilitation, alignment, decision-making, expectation management, and conflict resolution.
• Ontario digital health and interoperability experience, including clinical workflows, FHIR APIs, FHIR Subscription and SubscriptionTopic, HL7 v2 concepts, privacy, security, and provincial digital health integration considerations.
• Iterative product delivery experience, including epics, features, user stories, acceptance criteria, backlog refinement, release planning, business acceptance, operational readiness, dependency and risk management, product metrics, and production feedback.

• Senior product management experience for complex digital health or enterprise integration products, including product vision, strategy, roadmaps, feature prioritization, backlog management, scope trade-offs, and outcome-based planning. 25 Points
• Stakeholder and requirements management experience across clinical, business, technical, privacy, security, operational, and vendor groups, including discovery, facilitation, alignment, decision-making, expectation management, and conflict resolution. 25 Points
• Ontario digital health and interoperability experience, including clinical workflows, FHIR APIs, FHIR Subscription and SubscriptionTopic, HL7 v2 concepts, privacy, security, and provincial digital health integration considerations. 25 Points
• Iterative product delivery experience, including epics, features, user stories, acceptance criteria, backlog refinement, release planning, business acceptance, operational readiness, dependency and risk management, product metrics, and production feedback. 25 Points

Deliverables:

• A documented product vision, objectives, outcome measures, and roadmap for the assigned Enterprise Pub/Sub application integrations and workflow changes.
• A prioritized and continuously maintained product backlog reflecting clinical value, stakeholder needs, dependencies, delivery capacity, operational impact, and risk.
• Epics, features, user stories, workflow requirements, acceptance criteria, non-functional expectations, and definitions of completion for approved priorities.
• Stakeholder maps, engagement plans, workshop outputs, decision records, priority rationale, scope boundaries, assumptions, and approved trade-offs.
• Current-state and target-state workflow documentation identifying polling-based processes, event-driven opportunities, expected product outcomes, and migration priorities.
• Release plans, feature sequencing, dependency tracking, risk and issue records, readiness criteria, and coordinated delivery milestones.
• Business validation and acceptance materials, demonstration outcomes, stakeholder feedback, release decisions, and evidence that agreed acceptance criteria have been met.
• Product metrics and reporting for adoption, workflow timeliness, service quality, stakeholder satisfaction, reduction of polling, benefits realization, and continuous improvement.
• Product communications, roadmap updates, release summaries, operating model inputs, change and adoption materials, and stakeholder-facing documentation.
• A transition-ready product backlog, documented outstanding priorities, decision history, known risks, operational considerations, and knowledge-transfer materials.

Knowledge Transfer Details:

• The resource will ensure full knowledge transfer is provided to the Agency team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
• The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
• The resource will work collaboratively with the Agency team throughout the assignment and ensure key deliverables, milestones, and documentation are shared.
• A walkthrough of any demos, development, etc. will be required before the end of the engagement.

Must Haves:

• Senior product management experience for complex digital health or enterprise integration products, including product vision, strategy, roadmaps, feature prioritization, backlog management, scope trade-offs, and outcome-based planning. 25 Points
• Stakeholder and requirements management experience across clinical, business, technical, privacy, security, operational, and vendor groups, including discovery, facilitation, alignment, decision-making, expectation management, and conflict resolution. 25 Points
• Ontario digital health and interoperability experience, including clinical workflows, FHIR APIs, FHIR Subscription and SubscriptionTopic, HL7 v2 concepts, privacy, security, and provincial digital health integration considerations. 25 Points
• Iterative product delivery experience, including epics, features, user stories, acceptance criteria, backlog refinement, release planning, business acceptance, operational readiness, dependency and risk management, product metrics, and production feedback. 25 Points