Customer Service Junior Associate

We are hiring on behalf of our client Order Fulfilment Process and manage customer and sales representative orders with a high degree of accuracy and urgency, ensuring timely data entry and order confirmation Generate production orders and coordinate with internal teams to meet customer delivery requirements Maintain accurate customer records and documentation in CRM and ERP, including packing slips, custom invoices, and order-related files Issue invoices upon shipment and track order status through to delivery, proactively communicating updates to reps and customers Track and resolve order discrepancies, delays, or issues in a timely manner, escalating when appropriate Customer and Sales Reps Support Serve as a responsive and professional point of contact for sales representatives, independent reps, distributors, and customers Respond promptly to inquiries about order status, product availability, account questions, and contract or quote-related requests Support the generation of quotes and contracts for sales representatives Assist independent reps and distributors with onboarding, documentation, and day-to-day support needs Maintain a calm and effective communication style under high-pressure or time-sensitive situations Customer Service Team Support Collaborate closely with the Customer Service Associate and Customer Service Manager to ensure seamless operations and coverage Provide general administrative and operational support across the Customer Service team as needed Assist wit Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.