Service Advisor

Straightline KIA is looking for a Senior Service Advisor looking to grow into a leadership position.

Job Duties:

• Provide front-line customer service and sales for the Service Department.
• Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.
• Work with customers to address their questions or concerns.
• Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
• Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.
• Advising customers how to look after their vehicles and book maintenance appointments.
• Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.
• Maintain records of all services performed and ensure that all documentation is complete.
• Promote dealership service and parts sales, including special promotions and discounts.
• Ensure compliance with all safety and environmental regulations.
• Perform other duties as assigned by the Service Manager/Fixed Operations Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent, Post-secondary education is preferred.
• Previous experience as a Service Advisor within the automotive industry is a must.
• Strong automotive knowledge and understanding of vehicle systems and repairs.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient in using automotive service software and other relevant computer applications.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.

Why Work for Straightline KIA:

• Inclusive and diverse environment.
• Collaborative and team-oriented atmosphere.
• Supportive work environment.
• Health and wellness initiatives.
• Community involvement activities.
• Exciting company events.
• Employee purchase plans and company discounts.
• Our values and missions.
• Company benefits.
• Career advancement.