IT Help Desk Technician

POSITION: I.T. Helpdesk Technician

ABOUT BRIKERS

We're fixers - we've been rebuilding heavy equipment components for over 25 years. We dismantle whole equipment such as excavators, wheel loaders and rock trucks on site, rebuild the components to their original specifications, and test them on our in-house test bench. We take pride in what we rebuild, but most importantly, we value our people. We encourage continuous improvement and recognize and reward those for exceptional performance. We're managing our rapid growth and looking to expand, which is why we're looking for you!

POSITION SUMMARY
We are seeking a proactive and reliable IT Helpdesk Technician to join our team. Reporting to the IT manager this role provides first-line technical support to employees and assists with the daily operation and maintenance of our IT systems.

This is a hands-on, entry-level position ideal for someone who enjoys troubleshooting, solving problems, and helping others with technology, or seeking initial/more experience to develop their professional competencies. You'll be the go-to person for everyday support tasks, including, but not limited to resetting passwords, setting up new workstations, fixing hardware and will also assist on larger IT projects as time allows.

This is a full-time on-site position, working from 7:30am - 4:00pm Monday-Friday.

RESPONSIBILITIES:

• Provide on-site technical support for office users, ensuring timely resolution of IT issues.
• Install, configure, and maintain hardware including desktops, laptops, Printers ,peripherals and mobile devices.
• Handle cabling, workstation setup, printer configuration, and other general office IT infrastructure tasks.
• Troubleshoot and resolve hardware, software, and connectivity issues both in-person and remotely.
• Manage support tickets, ensuring accurate documentation and timely updates in the ticketing system.
• Monitor and support systems using tools such as N-central for remote management and issue tracking.
• Assist employees face-to-face, delivering excellent customer service and maintaining a professional demeanor.
• Support IT asset management, including tracking equipment, performing inventory updates, and assisting with user onboarding and offboarding.
• Maintain documentation of incidents, resolutions, procedures, and common solutions.
• Maintain documentation of incidents, resolutions, procedures, and common solutions and any additional work assigned by the IT Manager or the CEO.
• Ensure all IT activities comply with company policies and security standards.
• Manage and support tasks assigned by the CEO or Managers.
• Lift and move computer equipment or related hardware as required.

QUALIFICATIONS:

• Must have basic experience with Office 365.
• Must have basic experience with SharePoint.
• 2–3 years of experience in IT helpdesk or a related technical role (or equivalent education).
• Strong knowledge of Windows operating systems, Helpdesk Microsoft 365 administration, and basic networking concepts (LAN/WAN, DHCP, DNS).
• Working knowledge of ticketing systems and remote monitoring tools such as N-central.
• Experience to work with N-central.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong communication and interpersonal skills with a customer-focused approach.
• Highly organized, proactive, and able to manage multiple requests efficiently.
• Strong documentation skills and attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Positive attitude and commitment to delivering reliable in-office support.
• Candidate must have a vehicle.
• Preferred location: Maple Ridge or a nearby area.
• Work hours: 7:30 AM – 4:00 PM; punctuality is required