Burnside Brewing - Supervisor at East Side Alley Tap Room & Cold Beer Store

Position Overview

The Taproom Supervisor / Key Holder oversees the daily operations of the taproom, ensuring the space is clean, well-stocked, and running to standard. This role holds primary responsibility for staff scheduling, cash handling, inventory oversight, customer experience, and staff training, and acts as the on-site point person in the manager's absence.

Key Responsibilities

Daily Operations

• Supervise daily taproom activities, ensuring the space is clean and in proper working order
• Ensure all team members follow checklists so that duties are completed and standards are maintained
• Inspect and manage the merchandise area and beer fridge, ensuring stock is replenished, neat, and well-presented

Cash Management

• Manage taproom cash, including completing cash deposits
• Ensure there's a sufficient amount of coin/small bills for change

Scheduling

• Build and manage the taproom staff schedule
• Cover sick days and vacation days as needed
• Create schedules that reasonably accommodate staff availability and approved time off

Inventory & Stock

• Monitor taproom stock levels, including retail supplies, cleaning supplies, beer, outside products, and merchandise
• Provide Campbell with a weekly update on stock levels
• Flag any issues with low or running-out inventory as they arise

Customer Experience

• Coordinate and manage customer requests and feedback
• Document customer complaints and compliments and report them to Campbell
• Communicate specific customer requests (merch items, kegs, special beer orders) to Campbell

Training & Standards

• Train new staff and provide ongoing training for current staff
• Ensure all Standard Operating Procedures (SOPs) are followed and operations meet company standards

Marketing & Events

• Support marketing and event initiatives on an occasional basis
• Represent the taproom at off-site activities such as beer festivals and brand activations