Business Systems Analyst

We are hiring for a Business Systems Analyst. This role focuses on gathering business requirements, analyzing processes, and supporting software delivery across enterprise systems.

The ideal candidate has 7+ years of business systems analysis experience, with recent experience in hospitality or retail.

What you bring

• 7+ years of Business Systems Analysis experience in enterprise environments

• Recent experience in the hospitality or retail industry

• Experience with CRM, POS, reservation, booking, loyalty, and financial systems

• Knowledge of Agile and Waterfall delivery models

• Experience with Jira, Confluence, Azure DevOps, or similar tools

• Strong requirements gathering, process modeling, documentation, and stakeholder management skills

• Experience supporting the full software development lifecycle (SDLC)

What you'll do

• Gather and document business, functional, and non-functional requirements

• Lead discovery workshops, stakeholder interviews, and process mapping sessions

• Prepare business requirements documents, functional specifications, user stories, acceptance criteria, and process flows

• Support backlog management and prioritization

• Conduct gap analysis, process improvement, and solution impact assessments

• Support UAT planning, execution, defect resolution, and production rollout

• Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives

Nice to have

• Experience with Property Management Systems (PMS), such as Oracle OPERA, Maestro, or Cloudbeds

• Knowledge of Azure or AWS

• CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications

• Experience using AI tools such as Microsoft Copilot for documentation, requirements management, and user story refinement