Service Administrator

Service Administrator - Security Monitoring

Fraser Valley Fire Protection Ltd. — Abbotsford, BC

Six-month term assignment, full-time, with potential to extend or become permanent

Monday to Friday, 8:00 am to 4:30 pm, in-office

The job

Fraser Valley Fire Protection services fire, life safety, and security systems for customers across the Fraser Valley and beyond.

The Service Administrator supports the office team with invoicing completed jobs, building estimates, booking appointments, and keeping records current.
Responsibilities

Invoicing

• Enter completed labour and parts codes into sales orders
• Gather information from sales orders and service reports
• Send invoices and service reports to customers

Customer Service

• Receive calls directed to our security department
• Triage service calls between technicians and collaborate with other departments
• Provide basic troubleshooting or technical support for simpler problems

Scheduling

• Review customer and site information before booking
• Contact customers with a service date
• Create work orders and calendar entries in INFOtrac and ServiceTrade
• Prepare paperwork and service reports for technicians
• Check for outstanding estimates that can be scheduled alongside a visit

Records

• Data-entry and digitization of existing records.
  

What we're looking for

No specific credential or security background required. We do want to see that you can:

• Enter detailed data accurately from paper, PDF and verbal sources.
• Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
• Work inside a job management, accounting, ERP or CRM system of any kind
• Manage several small tasks on different timelines
• Catch errors in paperwork and follow up to get the right answer

Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.

How to apply

Apply through our company job board at Employment - Fraser Valley Fire Protection Ltd.