Customer service

Customer Service Representative - Case Management

Location: Moncton, NB

Schedule: Monday to Friday, 8:30 AM - 5:00 PM

We are currently seeking a detail-oriented and customer-focused Customer Service Representative to join a busy team in Moncton. This role is ideal for someone who enjoys investigating customer concerns, solving problems, and working closely with operational teams to ensure customers receive timely and effective service.

Key Responsibilities:

• Manage and coordinate customer inquiries, concerns, and service requests in a professional and responsive manner.
• Review and investigate customer issues to determine appropriate solutions and next steps.
• Provide timely follow-up and ensure cases are resolved in accordance with established service standards and customer commitments.
• Work collaboratively with operational teams to address service issues and support positive customer outcomes.
• Identify opportunities to improve processes, service delivery, and the overall customer experience.
• Manage multiple cases and priorities while maintaining accuracy and attention to detail.
• Take ownership of customer concerns from initial inquiry through to resolution.

What We're Looking For:

• Previous customer service experience, ideally within transportation, logistics, or a related industry.
• Excellent verbal and written communication skills with strong active listening abilities.
• Strong problem-solving, troubleshooting, and investigative skills.
• Ability to remain organized and manage multiple tasks effectively.

Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.