Director of Contact Centre Sales Medical Aesthetics

As Director of Contact Centre Sales you will lead a 14+ person remote inside sales and retention team that books consultations for aesthetic treatments, dermatology and cosmetic surgery at a network of physician-led clinics. The team sells to consumers, predominantly women, who are investing in their appearance and wellness. The role covers new-patient lead conversion and patient retention and win-back programs. All leads are inbound from marketing or come from the existing patient base — there is no cold prospecting. The team works remotely across Canada and the US and supports clinics across North America. This is an existing role reporting to the Chief Revenue Officer. The base salary is $165,000 – $202,000 CAD, plus an annual bonus.

COMPENSATION & BENEFITS

• $165,000 – $202,000 CAD base salary, plus an annual bonus

• Health, dental, vision and life insurance

• 4 weeks paid time off

• Fully remote — work from anywhere in Canada

• Career advancement to Senior Director and above as the department grows

THE COMPANY & CULTURE

Our client was founded in 2019 and is a private equity-backed company in its growth stage. It acquires established physician-led medical aesthetics and dermatology clinics; the physician owners stay on as medical directors while the company runs marketing, operations and patient booking centrally. The company operates approximately 40 clinics across North America, with a fully remote head office team in Canada and the US. Clinics offer aesthetic treatments, medical and cosmetic dermatology, cosmetic surgery and medical-grade skincare to consumers.

The culture is people-first and results-focused. The Patient Success team has very low turnover, with team members in place since the department launched, and it has doubled in size in two years. A new executive team joined in 2026 and is investing in contact-centre technology, automation and AI.

OFFICE LOCATION & SALES TERRITORY

• Head office: Toronto, Ontario (fully remote head office team)

• Work arrangement: Fully remote — 100% work from home, anywhere in Canada

• Territory: No geographic territory. You lead a centralized virtual team supporting clinics across North America. Team members are based in British Columbia, Ontario, Alberta, Saskatchewan and the US.

• Client-facing expectations: None in person; you work with clinic leadership and patients by phone and video

• Hours: Monday to Friday, 9 a.m. to 5 p.m. in your local time zone

• Overnight travel: Less than 5% — very limited, if any

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

• 8+ years of combined sales and sales leadership experience, progressing from individual contributor to leadership

• Currently in a Director or Senior Director role leading an inside sales or contact-centre sales team

• Has led a team of 15 or more and has scaled a team

• Experience leading a centralized team that supports multiple locations, clinics, brands or sites

• Direct-to-consumer (B2C) sales leadership in premium or luxury products or services — required. B2B-only backgrounds are not a fit.

• Consultative, relationship-based sales leadership — transactional or high-pressure sales environments are not a fit

• P&L and budget ownership — required

• Medical aesthetics or healthcare experience is preferred, not required — product training is provided

• Bachelor's degree preferred

TECHNICAL SKILLS

• HubSpot CRM — Advanced (required)

• Salesforce — Intermediate (asset)

• Contact-centre technology: power dialers, call routing and SMS platforms — Advanced; Dialpad, SalesMessage or Yeti Connect experience is an asset

• AI and automation tools for contact-centre operations — Intermediate

• Sales reporting and analytics (conversion, retention and revenue dashboards) — Advanced

THE PRODUCT / SERVICE / SOLUTION

• Consultations for aesthetic treatments: neuromodulators, dermal fillers, laser treatments and energy-based devices

• Medical and cosmetic dermatology

• Cosmetic surgical procedures for the face and body

• Medical-grade and pharmaceutical-grade skincare

• New treatments as they come to market

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)

• Consumers investing in appearance, wellness and self-care — predominantly women, with a growing male segment

• New patients generated by marketing: social media, paid ads, SEO, website, email and SMS

• Existing and lapsed patients for rebooking, recall and win-back

• Decision-maker: the individual patient

• Internal partners: clinic leadership, medical directors and regional operators across North America

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

• Goal: lead to booked-and-seen consultation within 7 business days; same-day or 48-hour appointments where possible

• New-lead outreach runs over 3 days; retention outreach runs over 14 days (call, voicemail, SMS and email)

• The clinic handles the consultation, treatment plan, quote and payment; treatment value varies from single cosmetic treatments to surgical procedures

• Team revenue goal: 10% growth year over year

COMPETITIVE ADVANTAGES

• Physician-led clinics with credentialed treatment providers

• Advanced treatment technologies and premium skincare

• Centralized patient booking model supporting many clinics — uncommon in the industry

• Positioned on value, safety and outcomes rather than discount pricing

• Private equity backing to fund continued clinic acquisitions

TYPICAL DAY & DUTIES

• 40% Managing Others — coaching, one-to-ones, performance reviews and development plans

• 25% Operations and Process — SOPs, playbooks, call scripts, workflows, scheduling, capacity planning and technology

• 20% Performance Analysis — conversion, retention and revenue reporting, gap diagnosis and corrective action plans

• 15% Clinic and Cross-Functional Partnership — clinic leadership, Marketing, Operations, Revenue and IT

On a typical day you will review conversion and retention dashboards, coach team members, meet with clinic leaders or Marketing on lead quality, work with IT on new tools and automation, and update the department's SOPs, budget and staffing plans.

LEADS

• 100% warm leads; 0% cold prospecting

• Inbound leads from marketing campaigns (social, paid ads, SEO, website, phone, email and SMS) delivered through HubSpot

• Existing and lapsed patient database for rebooking, recall and win-back outreach

OVERNIGHT TRAVEL

• Less than 5% — very limited, if any

• Occasional travel to clinics or leadership meetings may be requested

SUPPORT & TRAINING

• 2 weeks of intensive hands-on onboarding: shadowing team members on live patient calls, HubSpot and clinic practice-management systems, and product training with providers and clinic experts

• Followed by 2 weeks of guided independence with the former Director of Patient Success as your point of contact

• Ongoing education led by the CEO, healthcare professionals, key opinion leaders and vendors, plus online learning academies

• You will be leading independently within approximately 4 weeks

WHY YOU SHOULD APPLY

• Inherit a stable, experienced 14-person team with very low turnover — the mandate is to scale and modernize, not rebuild

• The team is expected to grow significantly as all clinics are consolidated into the central team

• Real ownership: P&L, budget, SOPs and department strategy, reporting directly to the CRO

• Active investment in contact-centre technology, automation and AI

• Fully remote with Monday to Friday daytime hours and 4 weeks paid time off

• Advancement to Senior Director and above as the department grows

Equal Opportunity Employer

Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.

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