UX Designer - Senior

Job Title: UX Designer - Senior
Location: Toronto / St. Catharines
Work Model: Hybrid
Duration: 9 Months
Submission Deadline: 2026-07-09, 3:30 p.m. EST

Must Haves

• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Experience facilitating User Research and Usability Testing. Accessibility compliance testing is a plus.
• 3+ years of relevant experience participating in complex projects of varying sizes while incorporating user-centred design processes and Agile (Scrum) methodologies.
• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin.
• HTML5, CSS3, and JavaScript skills (React, Angular, NodeJS) are considered an asset.

Description / Responsibilities / Skills

General

There are four (4) distinct delivery phases in which user experience designers produce deliverables following the Ontario Digital Service Design Playbook.

Delivery Phase 1 – Discovery

Key Responsibilities

• Build understanding of the problem space and business goals.
• Understand user and business needs.
• Facilitate workshops and stakeholder sessions.
• Conduct user research and analysis.

Deliverables

Kick-Off Workshop Outputs

• Business Model Canvas
• 5 Whys
• User Personas
• Stakeholder Mapping
• Strategy Map
• Short-Term and Long-Term Goals
• Fears and Challenges
• Problem Statement

User Research Outputs

• User Interview Topic Maps
• User Interview Scripts
• User Interview Synthesis
• User Research Findings Report

Inception (Science Fair Day)

• Showcase work and key findings
• Align business and technical teams
• Plan activities for Alpha phase

Additional Deliverables

• User Storyboards
• Technical Service Blueprints
• Business KPIs

Delivery Phase 2 – Alpha

Objectives

• Test hypotheses and validate concepts.
• Determine how user needs will be met.
• Experiment with multiple solution approaches.

Deliverables

• Google Ventures Design Sprint (optional)
• Clickable prototypes
• Prototype usability testing
• Research findings reports
• Iterative prototype improvements
• Business proposal for Beta funding
• Vision for Beta solution
• Prioritized feature backlog
• Defined solution KPIs

Delivery Phase 3 – Beta

Objectives

• Build and deploy an MVP.
• Support Agile Scrum delivery processes.
• Create and validate user stories prior to development.

Deliverables

User Story Lifecycle

• Priority discussions
• Sketching workshops
• UX design creation
• Design enhancement
• User interviews
• Interview synthesis
• Iterative improvements
• Product Owner sign-off
• Backlog management

Additional Deliverables

• Accessibility compliance testing
• MVP usability testing

Delivery Phase 4 – Live

Objectives

• Continuous improvement
• Ongoing research and testing
• KPI monitoring and optimization

Deliverables

User Research Activities

• User Interview Topic Maps
• User Interview Scripts
• User Interview Synthesis
• User Research Findings Reports

Ongoing Activities

• Accessibility compliance testing
• Usability testing
• Usage analytics reviews
• KPI monitoring
• User behaviour analysis

Experience & Skill Set Requirements

User Experience Design – 40%

• Extensive experience using UX design best practices.
• Deep understanding of mobile-first and responsive design.
• Ability to iterate designs efficiently and intelligently.
• 3+ years experience working on complex digital products.
• Experience with user-centred design and Agile Scrum methodologies.
• Degree or diploma in Graphic Design preferred.
• Certification or education in Usability, Human-Computer Interaction, or Technical Writing is an asset.
• Experience facilitating User Research and Usability Testing.
• Experience producing:
  • User Interview Topic Maps
  • User Interview Scripts
  • User Interview Synthesis
  • User Research Findings Reports

Relationship Management – 20%

• Demonstrated communication and mediation skills with business and project teams.
• Experience managing organizational change and stakeholder engagement.
• Experience working within Discovery, Alpha, Beta, and Live delivery methodologies.
• Experience delivering products through Agile Scrum teams.

Technical Skills – 30%

• Expertise with:
  • JustInMind
  • InVision
  • Sketch
  • Adobe Creative Cloud
  • Axure
  • Figma
  • Zeplin
• Experience with:
  • HTML5
  • CSS3
  • JavaScript
  • React
  • Angular
  • NodeJS

Soft Skills – 10%

• Ability to clearly communicate design ideas and solutions.
• Strong collaboration skills in distributed teams.
• Strong interpersonal and negotiation skills.
• Strong presentation and communication skills.
• Excellent analytical, problem-solving, and decision-making skills.