Customer Service Representative - Order Management

Job Overview:

• The Order Management Professional is responsible for facilitating client requests for spare parts for Steam and Compression product lines.

Requirement/Must Have:

• North American Bachelor's degree or diploma in business, marketing, or similar field.
• 2+ years of experience in international Sales/Marketing, Order management, logistics, project management or other related field.
• Familiarity with customs import and export regulations is desirable.
• Experience with SAP is preferred.
• Knowledge of business, financial, and operational processes is a must.
• Effective communication and organizational skills are key to this position.
• Proficiency in contract language, supply chain processes and repair processes is beneficial.
• Must be a self-starter and highly professional.
• Displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems.
• Engage in and build a continuous improvement and simplification culture.
• Flexible, solutions oriented, and able to effectively prioritize workload.
• Legally authorized for employment in Canada without need for current or future employer-sponsored work authorization.

Responsibilities:

• Management/entry of Customer Parts Requests including providing spare parts quotations directly to clients, execution of client purchase orders and inquiry management.
• Act as a liaison for Compression & Steam Aftermarket customers with internal factories.
• Provides pre-sales and post-sales support and coordinates activities related to quotations, ordering, logistics, production/manufacturing related to products/Spare Parts processed via SAP.