RQ11639 - UX Designer - Senior

Responsibilities:

• Design intuitive, accessible and user-friendly interfaces
  
• Design AI-assisted workflows that support information gathering, analysis, planning, and content development activities.
  
• Design user experiences that clearly support human review, validation and approval of AI-generated content.
  
• Create wireframes, mockups, prototypes, process flows and design specifications.
  
• Conduct user research, interviews, workshops and usability testing
  
• Translate business requirements into user-centered designs.
  
• Design and test experiences across desktop, tablet and mobile devices.
  
• Collaborate with product owners, business analysts, developers and curriculum experts throughout the project lifecycle.
  
• Gather user feedback and continuously improve designs based on testing and business needs.
  
• Ensure designs meet accessibility standards and support inclusive user experiences.
  
• Create and maintain design documentation, design systems and reusable UI components.
  
• Elicit, document and validate business requirements, user needs and process requirements.
  
• Analyze current and future state business processes and identify opportunities for improvement.
  
• Develop user stories, use cases, business rules and functional requirements.
  
• Facilitate workshops and stakeholder sessions to gather requirements and build consensus.
  
• Support requirements traceability and ensure solutions align with business objectives.
  

Experience and Skill Set Requirements:

Skill Set Requirements:

UI/UX and Product Design:

• Experience as a UX Designer, UI Designer, Product Designer or similar role.
  
• Experience designing user interfaces and digital experiences for web-based applications.
  
• Experience creating user journeys, service blueprints, process flows, wireframes, mockups and interactive prototypes.
  
• Experience designing responsive applications for desktop, tablet and mobile devices.
  
• Experience translating business and user requirements into user-centred designs.
  
• Experience designing intuitive workflows for complex business processes.
  
• Experience applying a product mindset and user-centred delivery approach through discovery, design, validation, release and continuous improvement.
  
• Experience working collaboratively within agile product teams to define MVPs, validate assumptions and support product roadmaps.
  
• Experience developing personas, user groups, journey maps, task flows and user-needs statements.
  
• Experience designing end-to-end services, including digital and non-digital interactions, notifications, support processes and exception scenarios.
  
• Experience validating concepts and solutions through prototypes prior to development.
  
• Experience designing AI-assisted user experiences and workflows.
  
• Experience designing interfaces that support human review, validation and approval of AI-generated content.
  
• Experience designing applications that comply with AODA and WCAG accessibility requirements.
  
• Experience applying the Ontario Design System or similar design standards.
  
• Experience creating and maintaining design systems, patterns and reusable UI components.
  
• Experience embedding privacy and security by design principles into user experience design.
  

User Research and Usability Testing:

• Experience planning and conducting user research, interviews, workshops and usability testing.
  
• Experience managing end-to-end research activities, including participant recruitment, testing, analysis and reporting.
  
• Experience gathering and analyzing user feedback and translating findings into design improvements.
  
• Experience recruiting and engaging representative user groups, including users with accessibility needs.
  
• Experience conducting qualitative and quantitative research.
  
• Experience developing and executing usability testing plans.
  
• Experience conducting accessibility testing using manual and automated approaches.
  
• Experience supporting screen-reader testing using tools such as JAWS, NVDA or VoiceOver.
  
• Experience using accessibility evaluation tools such as axe, WAVE or similar technologies.
  
• Experience validating designs through iterative testing and research-informed decision making.
  

Agile Delivery and Technical Collaboration:

• Experience working in Agile delivery environments using Azure DevOps, Jira or similar tools.
  
• Experience translating research findings and business requirements into user stories, functional requirements and backlog items.
  
• Experience gathering, documenting and validating business and functional requirements.
  
• Experience conducting business process analysis and current-state/future-state assessments.
  
• Experience developing user stories, use cases and business process models.
  
• Experience contributing to sprint planning, backlog refinement, sprint reviews and retrospectives.
  
• Experience breaking user experience and design work into implementable delivery increments.
  
• Experience testing concepts and assumptions early within the design process.
  
• Experience supporting MVP delivery while maintaining accessibility, privacy and user experience requirements.
  
• Experience working closely with developers to ensure designs are implemented successfully.
  
• Understanding of front-end technologies including HTML, CSS, JavaScript and Angular.
  
• Experience designing secure and user-friendly workflows involving role-based access, approvals, notifications and information management processes.
  

Communication, Facilitation and Delivery Coordination:

• Strong communication, facilitation and stakeholder engagement skills.
  
• Experience facilitating discovery sessions, workshops, requirements discussions and design reviews.
  
• Experience working within multidisciplinary delivery teams.
  
• Experience collaborating with business users, product owners, subject matter experts, developers, accessibility specialists, privacy advisors and security teams.
  
• Experience coordinating UX activities, dependencies and deliverables across multiple stakeholders.
  
• Experience documenting requirements, design decisions, research findings and recommendations.
  
• Experience presenting research findings, design recommendations, risks and decisions to both technical and executive audiences.
  
• Proven ability to manage competing priorities and meet project deadlines.
  

Desirable Skills:

• Experience designing AI-enabled applications, AI assistants, AI agents or conversational interfaces.
  
• Experience designing human-in-the-loop workflows and review processes.
  
• Experience designing applications supporting document management, content review, document generation or knowledge management.
  
• Knowledge of responsible AI principles, including transparency, accessibility, privacy and human oversight.
  
• Working knowledge of the Ontario Digital Service Standard, including user research, service design, accessibility, iterative delivery, privacy, security and performance measurement.
  
• Experience within the Ontario Public Service or broader public sector.
  
• Experience working on education, learning, knowledge management or content management platforms.
  
• Experience designing applications for large and diverse user groups.