French Customer Service Support Agent

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We're looking for a French Customer Service Support Agent who enjoys helping people, solving problems and creating great experiences. In this role, you will be a key point of contact for our French speaking customers providing friendly, professional support across multiple channels and making sure every interaction is handled with care.

You will assist with customer questions, resolve concerns and find effective solutions while keeping the customer experience at the heart of everything you do. If you're confident communicating in French and English, enjoy working in a fast-paced environment and take pride in delivering exceptional service, we would love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.

• Handle customer inquiries, complaints, and requests in a professional and timely manner.

• Accurately capture and update customer information in internal systems and CRM platforms.

• Troubleshoot and resolve customer issues while maintaining high service standards.

• Escalate complex issues to the appropriate internal teams when necessary.

• Maintain detailed and accurate records of all customer interactions.

• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

• Follow company policies, procedures, and compliance guidelines.

• Collaborate with team members and other departments to ensure seamless customer support.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma/GED

• Fluency in French and English (spoken and written) is essential.

• Previous experience in a customer service or call centre environment, preferably within a BPO environment.

• Strong verbal and written communication skills.

• Ability to handle high volumes of customer interactions while maintaining quality service.

• Basic computer literacy and experience working with CRM or ticketing systems.

• Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

• Additional language skills.

• Experience supporting international customers.

• Familiarity with customer service platforms or CRM systems.

• Experience working in a fast-paced, target-driven environment.

• Strong administrative and organizational skills.