Residential Cleaner Specialist

Key Responsibilities

• Perform detailed residential cleaning according to company standards and client requirements.
• Clean kitchens, bathrooms, bedrooms, living areas, basements, and other designated areas.
• Dust furniture, surfaces, baseboards, doors, trim, and other areas as required.
• Vacuum and mop floors using appropriate cleaning methods and products.
• Clean kitchen surfaces, countertops, backsplashes, appliances, and cabinets as required.
• Thoroughly clean and sanitize bathrooms, including toilets, showers, tubs, sinks, mirrors, and fixtures.
• Clean interior windows, window sills, screens, and coverings when included in the service.
• Move lightweight furniture and appliances when necessary to clean accessible areas.
• Follow proper top-to-bottom cleaning procedures to ensure consistent quality.
• Use cleaning products, equipment, and tools safely and according to company procedures.
• Follow the company's colour-coded cloth system and cleaning procedures.
• Identify areas requiring additional attention and communicate them to the team leader or management.
• Take required before-and-after or completion photos when requested.
• Maintain a professional appearance and respectful attitude while working in clients' homes.
• Protect clients' property and report any damage, breakage, or unusual conditions immediately.
• Follow company policies regarding punctuality, attendance, communication, safety, and client privacy.
• Work efficiently as part of a cleaning team and assist with maintaining the company's quality standards.

Customer Service Expectations

The Residential Cleaning Specialist is expected to:

• Treat every client and their home with respect and professionalism.
• Communicate politely and professionally with clients and management.
• Respect client privacy and personal belongings.
• Never perform additional work outside the agreed scope without management approval.
• Bring any client concerns or special requests to management rather than making independent commitments.

Qualifications

• Previous residential cleaning or housekeeping experience is an asset but not required.
• Strong attention to detail.
• Reliable, punctual, and responsible.
• Able to work independently and as part of a team.
• Physically able to stand, bend, kneel, lift, and perform cleaning duties for extended periods.
• Comfortable working in different residential environments.
• Good communication and customer-service skills.
• Ability to follow instructions and company cleaning standards.
• A valid driver's license and reliable transportation may be required depending on the position.

Professional Standards

Employees are expected to maintain a clean and professional appearance, arrive on time, use company equipment responsibly, and follow all safety and cleaning procedures.

Our goal is simple: to provide every client with a clean, comfortable home and a professional experience they can trust.