InnVest Hotels GP Ltd - 62 Jobs
London, ON
Posted today
Job Details:
Full-time
Experienced
- Will be trained to work in dining room, in-room dining and banquets
- Prepares the Food & Beverage service areas for service (i.e. setting the tables with proper linen, cutlery and glassware).
- Takes food and beverage orders from guests using the point of sale system.
- Presents orders to Kitchen for preparation, utilizing the POS System, outlining any special dietary requirements.
- Delivers food and beverages to guests with necessary accompaniments according to the service standards of the meal period with an emphasis on guest service and satisfaction following Delta Standards.
- Employs suggestive selling techniques and up sells with every order, recommending specials, wine, dessert, and cocktails.
- Anticipates guest requirements and guest needs thereby improving the standard of service.
- Presents guest checks in a timely fashion for payment.
- Ensures correct coupon, cash, and credit card handling when closing out guest checks. Verifies with Manager if any uncertainties arise.
- Maintains the cleanliness and tidiness of the room (i.e. replaces dirty ash trays, resets furniture, etc.).
- Reconciles cash receipts to sales receipt for daily deposit to the General Cashier.
- Restocks service items, cutlery, glassware, and resets the section for the next shift.
- Ensures that guests requesting beverage service are of legal age.
- Assists any patron or guest when necessary to exit the room and building to ensure their safe departure.
- Attends and contributes ideas to departmental meetings and training & development sessions.
- Takes direction and supervision from the Restaurant Manager and Supervisors.
- Complies with Hotel policies and procedures.
- Performs other tasks as assigned by Management.
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Frequently Asked Questions
This is a full-time banquet server position located in London, ON working in dining rooms, in-room dining, and banquets.
Responsibilities include preparing service areas, taking and delivering orders via the POS system, presenting orders to the kitchen, upselling, ensuring guest satisfaction, handling payments, and keeping the dining areas clean and restocked.
New staff are trained to work in dining room, in-room dining, and banquets, and may attend departmental meetings and training sessions for development.
The role requires complying with hotel policies and procedures and ensuring guests requesting beverage service are of legal age.
Servers take orders and process payments using the point of sale (POS) system and present orders to the kitchen through the POS system.
The server reconciles cash receipts to sales receipts for daily deposit to the General Cashier and ensures accurate handling of coupons, cash, and credit card payments.
